Hi there, my wife finally got around to rationalizing her Inbox down to <2000 unread emails and so given my frequent hassling to get her to migrate to IMAP, she gave the all clear for me to convert her from POP to IMAP Mail account. I had created her IMAP account (but not enabled) some years ago when I made the change myself but these things take time. When given the all clear, I followed the instructions below. Before starting I had deleted the IMAP account created some years ago (the one that had never been enabled) as I was unsure if this would in fact be ok but figured I would be creating an account per step 5 in the instructions below, so should be ok I thought. So I went through Steps 1-4 no problem though it took quite some time to Move the Sent items (~20,000) to a temp folder in the "On My Mac" space. Anyway when the Inbox and Sent items move was completed, I tried to create the IMAP account - I get a message which says "the account already exists". Which I think is Mail's way of saying, "I checked the Server (Westnet) and there is already an account there with those details". The POP account is certainly still available though unticked the "Enabled" button. I suspect the server still has the remnant stub of the IMAP account I created years ago and had subsequently deleted. So my issue is how do I re-create the IMAP account on the MacBook (El Capitan 10.11.5). Any tips welcomed. I rang Westnet who didn't really offer any help but I am surprised and think the issue is at the Westnet server.
Regards Pete Begin forwarded message: > From: Peter Crisp <petercr...@westnet.com.au> > Date: 11 September 2017 at 12:54:51 pm AWST > To: Peter Crisp <petercr...@westnet.com.au> > Subject: Fwd: How to convert a POP email account to IMAP > > > > Regards > > > Pete > > Begin forwarded message: > >> From: Peter Crisp <petercr...@westnet.com.au> >> Date: 15 October 2015 at 9:58:27 pm AWST >> To: Tim Mills <timsph...@westnet.com.au> >> Subject: Fwd: How to convert a POP email account to IMAP >> >> I think it was this one. >> >> Regards >> >> >> Pete >> >> Begin forwarded message: >> >>> From: Peter Crisp <petercr...@westnet.com> >>> Date: 15 October 2015 at 8:07:07 AM AWST >>> To: Tim Mills <timsph...@westnet.com.au> >>> Subject: Fwd: How to convert a POP email account to IMAP >>> >>> Hi Tiffy, what email account type do you operate with? >>> >>> See below thread. >>> >>> Regards >>> >>> Pete >>> >>> >>> Begin forwarded message: >>> >>>> From: Peter Crisp <petercr...@westnet.com.au> >>>> Date: 14 October 2015 at 9:20:38 PM AWST >>>> To: WAMUG <wamug@wamug.org.au> >>>> Subject: Re: How to convert a POP email account to IMAP >>>> >>>> Hi Rob, Neil and Daniel et al, the ‘Option’ key did the trick. the >>>> IMAP/POP option presents when you hold the Option key down at the ‘create’ >>>> stage. It went very smoothly from there. Once created it immediately >>>> synchronised around 3,500 emails from the server (mostly Sent items) - it >>>> took just a few minutes. I dragged back the temporarily created ‘Inbox’ to >>>> the real Inbox. >>>> >>>> Then I deleted the accounts on my iPhone and iPad and then recreated >>>> there, again straightforward update. >>>> >>>> It seems all good now. >>>> >>>> I will see how it behaves over the next few days and then recommend to my >>>> wife potentially. >>>> >>>> Thanks for the help here folks. >>>> >>>> Regards. >>>> >>>> Pete... >>>> >>>> >>>> >>>>> On 14 Oct 2015, at 7:10 pm, Rob Phillips <r.phill...@iinet.net.au> wrote: >>>>> >>>>> Hi Pete >>>>> >>>>> Daniel's suggestion is the best way to go. >>>>> >>>>> However, note that I suggested (perhaps not very clearly) that you >>>>> recreate your old email 'account' in mail. The important thing to >>>>> recognise is that your email account with Westnet still exists. It's just >>>>> that the connection to that account in the Mail email browser is being >>>>> changed. Unfortunately, Mail calls this an 'account', so it gets >>>>> confusing. >>>>> >>>>> Good luck >>>>> Rob >>>>> >>>>>> On 14/10/2015 6:02 pm, Peter Crisp wrote: >>>>>> Hi Rob, the issue is I want to retain my existing email address. To >>>>>> change that means a massive undertaking in alerting the many places >>>>>> where my email address is embedded - Apple store, wine sellers just to >>>>>> name a couple. So the point being I only want to change the account type >>>>>> but keep the rest unchanged. Daniel has chimed in with a suggestion >>>>>> which I will try tonight. I'll advise the group of success (hopefully). >>>>>> >>>>>> Regards >>>>>> >>>>>> Pete >>>>>> >>>>>> On 14 Oct 2015, at 2:54 PM, Rob Phillips <r.phill...@iinet.net.au> wrote: >>>>>> >>>>>>> Hi Pete >>>>>>> I think the problem might be in trying to use the same email address. >>>>>>> >>>>>>> A possible way forward is (with lots of backups and care - including >>>>>>> downloading recent emails onto a second device) >>>>>>> create a new email address - gmail - or even better a second westnet >>>>>>> address associated with your account >>>>>>> try to create an IMAP account for this >>>>>>> Move your old messages into new new mailbox >>>>>>> try the disable/ enable thing again. Maybe you can change the server >>>>>>> settings now. Failing this, delete that old mailbox and create a new >>>>>>> IMAP one. >>>>>>> Copy your old messages back. >>>>>>> I hope this helps >>>>>>> Rob >>>>>>> >>>>>>>> On 14/10/2015 7:55 am, petercr...@westnet.com.au wrote: >>>>>>>> Hi Rob, thanks for the suggestion. The process in Mail to go from POP >>>>>>>> to IMAP requires establishment of a new account, you;re unable to just >>>>>>>> change the server address as the Account Type (POP) is superior to >>>>>>>> that. Unfortunately I am unable to get past the first dialogue where >>>>>>>> entry of the account detail (Name, email address and password) are >>>>>>>> required before getting to selecting IMAP/POP and server details. That >>>>>>>> is the problem I have. I have altered the Name and password of the >>>>>>>> account from the disabled account detail (no point changing the email >>>>>>>> address as the old address is MY address) and still no joy. Might have >>>>>>>> to ring Apple or chat. >>>>>>>> >>>>>>>> Thanks. >>>>>>>> >>>>>>>> Pete. >>>>>>>> >>>>>>>> >>>>>>>> ----- Original Message ----- >>>>>>>> From: >>>>>>>> wamug@wamug.org.au >>>>>>>> >>>>>>>> To: >>>>>>>> <wamug@wamug.org.au> >>>>>>>> Cc: >>>>>>>> >>>>>>>> Sent: >>>>>>>> Tue, 13 Oct 2015 22:03:09 +0800 >>>>>>>> Subject: >>>>>>>> Re: How to convert a POP email account to IMAP >>>>>>>> >>>>>>>> >>>>>>>> I use Thunderbird not Mail, but have you changed the mail server >>>>>>>> address? It should be something like imap.westnet.com.au, instead of >>>>>>>> pop.westnet.comau. >>>>>>>> >>>>>>>> Hope this helps. >>>>>>>> Rob >>>>>>>> >>>>>>>> On 13/10/2015 8:13 pm, Peter Crisp wrote: >>>>>>>> Hi, have any of you done the below process of moving from a POP Mail >>>>>>>> account to an IMAP account? I tried again and I get the same result as >>>>>>>> below here. Not able to Create a new account as Mail simple re-enables >>>>>>>> the account I disabled. >>>>>>>> >>>>>>>> Regards >>>>>>>> >>>>>>>> Pete... >>>>>>>> >>>>>>>> >>>>>>>> On 12 Oct 2015, at 9:16 pm, Peter Crisp <petercr...@westnet.com.au> >>>>>>>> wrote: >>>>>>>> >>>>>>>> Hi folks, I am getting a moment to make this change to my westnet >>>>>>>> account from POP to IMAP. The text (in different font) below is that >>>>>>>> from a previous thread on the topic back in Feb 2014. I am running >>>>>>>> V8.2 Mail and OS X 10.10.5. Maybe Mail is a little different now and >>>>>>>> the instructions altered or maybe I am doing something wrong. I’ve >>>>>>>> made the copy of Inbox and Sent items into temp folders “On My MAC”. >>>>>>>> Then I uncheck the Enable button in my current account. No problem to >>>>>>>> here. >>>>>>>> >>>>>>>> Then I choose Mail > Add Account and select “Add other Mail account”. >>>>>>>> This is where I am unsure. I used the same account name, email address >>>>>>>> and password (as I am trying to change to IMAP) as current account and >>>>>>>> once I select Create, it simply enables the existing account which I >>>>>>>> just disabled. Perhaps this is not unexpected. I tried a different >>>>>>>> password and account name (same email address) - same thing - >>>>>>>> re-enables the existing disabled account. >>>>>>>> >>>>>>>> What am I doing wrong or is the procedure different in 8.2? >>>>>>>> >>>>>>>> For the moment I have re-enabled my Mail so I can still use it for >>>>>>>> this. >>>>>>>> >>>>>>>> Regards >>>>>>>> >>>>>>>> Pete. >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Hi Laura, >>>>>>>> >>>>>>>> I have cc'd your iinet & Laura Webb <elja...@me.com> addresses, so >>>>>>>> hopefully >>>>>>>> you receive at least one of them. >>>>>>>> Step 2. is VERY IMPORTANT: >>>>>>>> To avoid any potential disasters, save all the messages you have on >>>>>>>> your Mac to >>>>>>>> a different mailbox before you convert to IMAP. >>>>>>>> >>>>>>>> How to convert a POP email account to IMAP >>>>>>>> Most email providers let you choose between two ways to get your >>>>>>>> messages. You >>>>>>>> can have a POP (Post Office Protocol) account that downloads all your >>>>>>>> messages >>>>>>>> to your Mac, iPhone or iPad. Or, you can have an IMAP (Internet >>>>>>>> Message Access >>>>>>>> Protocol) account that leaves some or all of your messages up on the >>>>>>>> mail >>>>>>>> server so you can access them from any device. For example, with a POP >>>>>>>> account, >>>>>>>> if you check email on your iPhone, the messages downloaded there will >>>>>>>> only be >>>>>>>> there; when you get back to your Mac, you won’t see them in your >>>>>>>> inbox. With >>>>>>>> IMAP, they’ll be on all your devices. >>>>>>>> >>>>>>>> If you’ve been using a POP account, but have grown frustrated with >>>>>>>> inaccessible >>>>>>>> messages, you can usually convert your account to IMAP. Most hosting >>>>>>>> companies >>>>>>>> and providers offer both options. However, making this conversion >>>>>>>> requires that >>>>>>>> you take precautions so you don’t lose any messages. Here’s how to >>>>>>>> make the >>>>>>>> switch safely: >>>>>>>> >>>>>>>> 1. Check with your email host >>>>>>>> >>>>>>>> If you manage your email account yourself, check on your hosting >>>>>>>> company’s >>>>>>>> dashboard to make sure you can use IMAP. (It’s very rare that this is >>>>>>>> not >>>>>>>> available.) If you get email through your business or school, check >>>>>>>> with the IT >>>>>>>> department. Find out what settings you will need to access your email >>>>>>>> as an >>>>>>>> IMAP account, and whether anything needs to be changed on the server >>>>>>>> side. If >>>>>>>> you use Gmail, this help page will tell you how to change your Gmail >>>>>>>> account >>>>>>>> from POP to IMAP. (You have to enable IMAP on the Gmail website.) >>>>>>>> >>>>>>>> 2. Protect the message you’ve already downloaded >>>>>>>> >>>>>>>> To avoid any potential disasters, save all the messages you have on >>>>>>>> your Mac to >>>>>>>> a different mailbox before you convert to IMAP. >>>>>>>> >>>>>>>> IMAP stores some or all of your email on the mail server. The problem >>>>>>>> is, this >>>>>>>> means that any folders that are on your Mac may get overwritten, or >>>>>>>> deleted, if >>>>>>>> you don’t save their messages before making the switch. So, in Mail, >>>>>>>> choose >>>>>>>> Mailbox -> New Mailbox, and, with the location as On My Mac, create a >>>>>>>> new >>>>>>>> mailbox. Call it something like My Old Inbox. When you’ve done this, >>>>>>>> move all >>>>>>>> the messages currently in your Inbox to this folder. Do the same for >>>>>>>> your Sent >>>>>>>> Mail folder, and any Drafts you may have. Once this is done, you can >>>>>>>> change the >>>>>>>> settings for your email account. >>>>>>>> >>>>>>>> 3. Find your IMAP settings >>>>>>>> >>>>>>>> Either your hosting company, your IT department, or your email >>>>>>>> provider will >>>>>>>> provide the settings you need to switch your account over to IMAP. For >>>>>>>> example, >>>>>>>> for Gmail, you will need to know the new Incoming Mail Server >>>>>>>> (imap.gmail.com), >>>>>>>> but your outgoing mail server won’t change. In most cases, you will >>>>>>>> just need >>>>>>>> to change the prefix in the Incoming Mail Server setting from pop to >>>>>>>> imap. >>>>>>>> Write these down. You'll need them in Step 5. >>>>>>>> >>>>>>>> 4. Disable your POP account >>>>>>>> >>>>>>>> In Mail, choose Preferences -> Accounts, click on the name of your POP >>>>>>>> account, >>>>>>>> then on Advanced, then uncheck Enable this account. >>>>>>>> >>>>>>>> 5. Create a new IMAP email account >>>>>>>> >>>>>>>> In Mail, you can’t change an email account from POP to IMAP. Instead, >>>>>>>> you need >>>>>>>> to create a new account. >>>>>>>> >>>>>>>> Choose File -> Add Account, and enter the information that you >>>>>>>> obtained in step >>>>>>>> 3 above. >>>>>>>> >>>>>>>> 6. Check your email >>>>>>>> >>>>>>>> If you entered the correct information, your new IMAP account should >>>>>>>> work right >>>>>>>> away. You will see an Inbox folder that is on the email server. Copy >>>>>>>> the >>>>>>>> messages you stored in your old inbox folder in step 2 to that folder, >>>>>>>> and they >>>>>>>> will be copied to your email server, so they will now be accessible >>>>>>>> from all >>>>>>>> your devices. Do the same for any sent messages or drafts. >>>>>>>> >>>>>>>> Now that you have an IMAP account on your Mac, use the same settings >>>>>>>> to access >>>>>>>> your messages on another Mac, or on your iOS device(s). On your iPad >>>>>>>> or >>>>>>>> iPhone, enter the necessary information in the Settings app, in the >>>>>>>> Mail, >>>>>>>> Contacts, Calendars section. >>>>>>>> >>>>>>>> If you create more folders to store messages you’ll see them on all >>>>>>>> your >>>>>>>> devices. To do this, choose Mailbox -> New Mailbox, then in the popup >>>>>>>> menu at >>>>>>>> the top of the dialog box, choose the name of your email account. The >>>>>>>> folder >>>>>>>> will be created on your mail server, and any messages you store in >>>>>>>> that folder >>>>>>>> will sync to all your devices. >>>>>>>> >>>>>>>> IMAP is much better for managing email across multiple devices. Change >>>>>>>> your old >>>>>>>> POP accounts to IMAP now so you can have access to your email at all >>>>>>>> times. >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Cheers, >>>>>>>> Ronni >>>>>>>> >>>>>>>> 17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt" >>>>>>>> 2.3GHz / 8GB / 750GB @ 7200rpm HD >>>>>>>> >>>>>>>> OS X 10.9.1 Mavericks >>>>>>>> Windows 7 Ultimate (under sufferance) >>>>>>>> >>>>>>>> >>>>>>> >>>>>>> -- The WA Macintosh User Group Mailing List -- >>>>>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>>>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>>>>> Settings & Unsubscribe - >>>>>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>>>>> >>>>>> >>>>>> -- The WA Macintosh User Group Mailing List -- >>>>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>>>> Settings & Unsubscribe - >>>>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>>>> >>>>> -- The WA Macintosh User Group Mailing List -- >>>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>>> Settings & Unsubscribe - >>>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>>>
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