Hi Diana and all, It would appear that NBN would be a hit & miss experience from what I have been reading. On the other hand after many years of being with Westnet, once it was taken over twice the service became almost intolerable for me to the point that I went over to Telstra/Bigpond.
Although I had some initial problems with the date when the actual swap over was to happen the swap over to Telstra was smooth and no problems to speak of. Contrary to most people I have spoken to, my experience with talking to the staff at the Telstra shop in Morley was less than satisfactory whereas the Philippine call centre staff were very polite, efficient and did what they promised to do. This is sad! The move from ADSL2 to NBN, still with Telstra/Bigpond went so smoothly that I could not believe it! We do have fibre to the Node which fortunately is not very far away from my house. The NBN connection was planned for Saturday 14th April, so on Friday evening I checked the internet speed whilst still on ADSL2 being upload at 1.49 mbs and download at 17.41 mbs. As I already have a modem which is NBN ready Telstra told me I would have nothing to do. On Saturday morning I checked the speed, using SpeedOf.me, to my surprise the upload speed showed 16.1 mbps and download speed 50.13 mbs. This is spot on to the speed Telstra told me my Connect Plus plan will provide. Contrary to what I was expecting I did not have to do anything whatsoever with regards to the modem settings or to my various computers, iPads and iPhone. This is technology today!! One small negative report was that viewing Youtube videos was quite irregular this morning, Sunday am, but for only a short time, and since then so far right on the dot of 50 mbs. I am waiting for 5G network to see if their promise of very fast upload/download speeds eventuate. I wish you good luck Diana which whichever path to choose and as they say in the classics ‘May the NBN be with you” ;) Re email address, I paid Westnet to keep my email address with them for 1 year which they did not do as they cancelled it immediately and to this day never received a refund or apology from them. They never acknowledged my emails requesting progress on this matter. But all this is in the past now. Regards to all, Philippe Chaperon On 15 Apr 2018, at 9:21 pm, Michael Hawkins <michael.hawk...@mjhawkins.com.au> wrote: Diana, Having experienced NBN at snail pace night after night (we’re in Doubleview on copper just over 200 metres from the node) (and it’s even slower during school holidays) I suggest you get a large download allowance on your mobile plan as you may find that using the personal hotspot on your iPhone is far faster than using NBN. Cheers, Michael > On 15 Apr 2018, at 9:05 pm, Diana & Graham Stevens <diag...@iinet.net.au> > wrote: > > Thanks Daniel & Neil > > The girl at Telstra told me I could port email addresses and they allowed 2 > free email accounts. I couldn’t see how it would work, takeovers are > different, all the addresses move. I was extremely stressed at the time and > she offered us a deal that sounded good, cheaper than our combined iiNet & > Telstra accounts. I said we would think about it. After a coffee I realised > she hadn’t given us any details, went back and asked her to email the details. > > When I checked our present usage I realised the new plan did not have nearly > enough volume especially as we are using streaming services more these days. > > I had gone there to ask how much it would cost to unlock my prepaid Telstra > phone. The iiNet salesman had told me it would not need to be unlocked, just > one of his lies. I was told the amount depended on how long I had been using > it, which was hardly at all. She then went on to talk about something else > and I forgot to get the price. > > Today I rang Telstra and the girl unlocked it for nothing (I hope, haven’t > tried yet). Tomorrow I shall install my iiNet SIM with my Vodaphone number > (closing 2G network so my 18 year old Nokia has been pensioned off). > > We shall stay with iiNet, I already have a SIM for Graham’s Telstra number > but can’t activate it until we get NBN (12 Jun according to Telstra) because > of special deal on landlines. Have to find out if I can move Telstra phone > number to our VoIP phone. > > My main worry is problems with the NBN transition, we’re getting fibre to > curb (yank spelling of kerb!) and being unable to understand what they say. > > Thanks again and best wishes from Diana > Sent from my iPad > >> On 15 Apr 2018, at 6:51 pm, Neil Houghton <n...@possumology.com> wrote: >> >> Hi Daniel, Hi Diana, >> >> I've been with Internode ever since I moved from Bigpond dial-up to ADSL >> broadband back in 2007. >> >> I must admit I was worried when Internode was bought by iiNet and then iiNet >> was bought by TPG - however, I continue to be impressed by their service. Of >> course with a good reliable internet provider it is rare for me to actually >> NEED the support but I had cause just over a week ago when my internet >> connection just stopped working. >> >> I got to talk to an intelligent support person and we got to methodically >> work through the problem and agree that since my phone connection was >> working and we had ADSL sync OK but no PPP sign -in, and I could duplicate >> this problem on two different modems, that there must be a fault on >> Internode's end. The fault was logged and I was given a ticket reference in >> case I needed to follow up. As it was the fault was fixed (or fixed itself) >> several hours later and all was back to normal. >> >> As I say, it is not often I need to deal with them but, when I do, they have >> been unfailingly helpful - whether it has been changing plans/services, >> changing billing methods or technical problems - I get to deal with >> pleasant, efficient and informed personnel. >> >> Just my 2c worth - I am all too happy to complain about the frequent poor >> service I find nowadays so it is nice to be able to also report on really >> good customer service when I get it ;o) >> >> >> Cheers >> >> >> Neil >> -- >> Neil R. Houghton >> >> Albany, Western Australia >> >> Tel: +61 8 9841 6063 >> >> Email: n...@possumology.com >> >> -----Original Message----- >> From: <wamug.org.au-wamug-boun...@lists.wamug.org.au> on behalf of Daniel >> Kerr <dan...@macwizardry.com.au> >> Reply-To: WAMUG <wamug@wamug.org.au> >> Date: Sunday, 15 April 2018 at 18:12 >> To: WAMUG <wamug@wamug.org.au> >> Subject: Re: Changing ISP and porting email address >> >> Hi Diana >> >> You can’t really “port” an email address to another ISP. When you change >> ISP’s you will get a new one. >> With iinet, you can pay them $25 per year per email address to “keep” those >> email addresses. So if you have 2 email addresses you want to keep, then >> you’d be paying them $50 per year to keep the iinet address. >> But Telstra can’t take those email addresses to them. They can only stay >> with iinet. >> So you’d either need to keep the addresses for a year or so, and tell >> people your “new” email addresses, or carry on paying every year to iinet >> for them. This is why some people a) stick with their ISP to keep their >> email address or b) go for a “non-ISP” address (e.g. iCloud.com or >> gmail.com, hotmail etc). That way they then have the email address “forever”. >> >> I think a lot of people have on and off problems with iinet (myself >> included), but when my NBN comes, I’m staying with them for now. I’ll wait >> to the mess that is NBN is hopefully sorted out and then see what it’s like. >> I’m working on the “better the devil you know” theory,….lol. I keep Telstra >> for my mobile, but I don’t want my internet with them. But I don’t think >> there’s a “fantastic” ISP out there really. They all seem to have problems >> here and there (which I can understand), but I don’t think any one ISP is >> that much better then anyone. I think all the “great” ISP’s got gobbled up >> by larger companies. And service went out the window……… (service? We can’t >> afford to factor that into our plans,..don’t be silly! lol). >> (Yes, sometimes you get the right person and it’s OK,…..other times it’s a >> great big mess). More to do with moving support centres all overseas I >> think. Wouldn’t it be nice if we could do the same. Oh, a problem with the >> bill? Sorry you’ll need to talk to our support centre,…they’re overseas. >> They only work 10mins a day once a week, every other day. Leave a message >> and they’ll get back to you,….sometime. Maybe. Perhaps. Hard to say). :) >> hehe. >> >> So long story short….. >> If you want to keep the emails, you’d need to ask iinet to swap you to an >> “email only account” once you’ve changed to the new provider - then pay per >> each email per year. >> >> Kind regards >> Daniel >> >> Sent from my iPhone 7 >> >> --- >> Daniel Kerr >> MacWizardry >> >> Phone: 0414 795 960 >> Email: <daniel AT macwizardry.com.au> >> Web: <http://www.macwizardry.com.au> >> >> >> **For everything Apple** >> >> NOTE: Any information provided in this email may be my personal opinion and >> as such should be taken accordingly, and may not be the views of >> MacWizardry. Any information provided does not offer or warrant any form of >> warranty or accept liability. It would be appreciated that if any >> information in this email is to be disseminated, distributed or copied, that >> permission by the author be requested. >> >>> On 15 Apr 2018, at 4:00 pm, Diana & Graham Stevens <diag...@iinet.net.au> >>> wrote: >>> >>> Can someone tell me where to find information on porting email addresses, >>> the preparation for it and how the process works please? We want to take >>> two accounts one imap, one pop. >>> >>> We are thinking of abandoning iiNet after 21.75 years and moving to >>> Telstra. I had planned to move our phone services in the opposite direction >>> in order to save money until I was ‘sold a pup’ by some rotter in South >>> Africa. Having lied to me and wasted my money he became incommunicado. When >>> I complained via their website I got no answer. >>> >>> Telstra will be more expensive but it has the advantage that I can get the >>> bus to the Telstra store, I have trouble on the phone with their accents >>> and my hearing. >>> >>> Best wishes to all from Diana >>> Sent from my iPad >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
