Any ideas on how to fix this or on what she should do?
Basic advice Riva is tell her not to buy a Dell!
Not sure what the custom PC market is like outside of the UK but over here
you can buy good quality machines without paying the premiums you do for
branded PCs and support from manufacturers who, in my experience, mess you
about with so much junk and unnecessary pre-installed apps you literally
have to strip them bare to get them to work.
So I'd return the machine for a full refund as non-functional and go to my
local friendly PC supplier and get one from there.
Oh, and Will, *cough* overpriced *cough* at least Windows gives vaguely
helpful error messages *cough*
Although my new Mantra is a happy visual place - "Mac the Planet!"
MOU
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