Riva, It's been awhile since this happened (2002) so I may not have all the details quite correct but I got a lemon Dell Latitude C640 on the first ship. Among my chats with various people at Dell that I recall, there was mention that if the computer was within a 30-day time frame from when it was built and delivered, the handling and replacement procedures were a little different. I went back to sales and after they confirmed that the computer was fried (something with motherboard), they had me re-order the computer and they replaced it.
You might try going back to the sales people and throwing a temper tantrum, so to speak. It was very important that all this happen within the 30-day period. After that the procedures were different. Good luck, Ann Dietz ____ The WDVL Discussion List from WDVL.COM ____ To Join wdvltalk, Send An Email To: mailto:[EMAIL PROTECTED] or use the web interface http://e-newsletters.internet.com/discussionlists.html/ Send Your Posts To: wdvltalk@lists.wdvl.com To change subscription settings, add a password or view the web interface: http://intm-dl.sparklist.com/read/?forum=wdvltalk ________________ http://www.wdvl.com _______________________ You are currently subscribed to wdvltalk as: unknown lmsubst tag argument: '' To unsubscribe send a blank email to [EMAIL PROTECTED] To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. Attn: Discussion List Management 475 Park Avenue South New York, NY 10016 Please include the email address which you have been contacted with.
