Re Fred's comments about giving VIPs VIP treatment. We can't simply assume that everyone we encounter on the Internet is who they claim to be. Doing that would be a recipe for abuse of a lot of VIPs and just as worryingly lots of other people as well.
We should treat everyone with courtesy, and treat every serious complaint seriously. But no we should not give preferential treatment to "VIPs" over others. If anyone is entitled to preferential treatment it is the people we have seriously maligned, that includes VIPs like Siegenthaler and some very ordinary people as well. By contrast no-one is arguing that Mr Roth's complaint is about something similarly damaging to him or to others. If anything by giving him a quick and fairly easy way to correct a meme that was widely circulated beyond Wikipedia we have given him better service than the print media. If we were a commercial outfit selling high end products to those who could afford them then I would understand and expect a strategy of giving VIPs better treatment than others. But we are volunteers helping a charity with a mission to make the world's knowledge freely available to everyone. If our clients are "everyone" why would we want to give a differential service level by status rather than seriousness? WSC On 12 September 2012 22:11, Martijn Hoekstra <martijnhoeks...@gmail.com>wrote: > On Wed, Sep 12, 2012 at 8:17 PM, Fred Bauder <fredb...@fairpoint.net> > wrote: > >> On Wed, Sep 12, 2012 at 12:56 PM, Charles Matthews < > >> charles.r.matth...@ntlworld.com> wrote: > >> > >>> If something gets into OTRS and is from > >>> a household name, it would be sensible to have it passed to someone > >>> with a > >>> lot of experience, but I don't know if that is part of the system. > >>> > >> > >> Of course, we'd first have to establish that the message legitimately > was > >> from said household name, either directly or via an assistant or > >> publicist. > >> Even for legitimate VIPs, though, OTRS volunteers aren't going to change > >> content without good reason (and "but it's my article" is not a good > >> reason). > >> > >> -- > >> Jim Redmond > >> jredm...@gmail.com > > > > We should assume it is from the person they claim to be. If it turns out > > they are not that problem can be addressed at that time. If they are the > > VIP they should get VIP treatment from the beginning. By which I mean > > courtesy and taking their complaint seriously, not doing every little > > thing they might want. > > > > Fred > > > > > > As opposed to regular OTRS tickets, which we should treat boorish, and > dismiss their complaint out of hand? > > _______________________________________________ > WikiEN-l mailing list > WikiEN-l@lists.wikimedia.org > To unsubscribe from this mailing list, visit: > https://lists.wikimedia.org/mailman/listinfo/wikien-l > _______________________________________________ WikiEN-l mailing list WikiEN-l@lists.wikimedia.org To unsubscribe from this mailing list, visit: https://lists.wikimedia.org/mailman/listinfo/wikien-l
