Hey! Resolved! Meraki Support called me up and confirmed that this is a bug. (Thanks, Educause!) Affects MR16s and MR18s; so far they don’t think it is in anything else, but they haven’t pinned that down for sure yet. In any case, it is minor: performance is not impaired at all, just the AP status page.
(Apparently the tech on my case was aware of this known bug, but wasn’t sure if they were allowed to tell me! SO, Meraki needs to work a bit on transparency to their customers: If they had responded to my ticket right off saying “This is a known display bug. Don’t worry about those noise reports” I would have been all set, and would have closed the ticket, instead of fussing with it back and forth for two weeks, and finally resorting to asking all of you about it.) Also, Lee, it turns out there is a way to see this AP test page remotely! (Or at least, there is if you have access to the VLAN that your APs are on). Either this is a new feature, or I just never noticed it before. In the Meraki Dashboard, on "Network-wide > Configure General” scroll down to the “Device Configuration” section. Below this are two drop down menus: “Local device status page enabled” (or disabled): I had this enabled, I think by default, as I don’t really remember seeing it before. This lets the AP respond to my.meraki.com <http://my.meraki.com/> (or ap.meraki.com <http://ap.meraki.com/>). THEN, “Remote device status page enabled”: This one was disabled, by default I think. I enabled it, and then browsing to an AP’s local LAN address gives the same page as you get when connected to the AP. In my case it shows the bogus noise on my MR16s and MR18s. Steve Bohrer Network Admin, ITS Bard College at Simon's Rock 413-528-7645 > On Jun 26, 2015, at 2:51 PM, Steve Bohrer <skboh...@simons-rock.edu> wrote: > > Thanks Lee. That’s just the thing: Everything is just fine on the dashboard, > and our wifi seems to work just fine also, which is what makes me think this > is just a bug in the test page code. But, I’d feel more comfortable ignoring > it if I had a confirmation that it isn’t just my site. > > Steve Bohrer > Network Admin, ITS > Bard College at Simon's Rock > 413-528-7645 > >> On Jun 26, 2015, at 1:33 PM, Lee H Badman <lhbad...@syr.edu >> <mailto:lhbad...@syr.edu>> wrote: >> >> Steve- >> >> I love the Meraki product line, but like you, am finding their support these >> days to be a pretty hard to say anything kind about- they may as well reduce >> it to a non-changing web page that says “Engineering is looking into >> whatever problem you are having”. >> >> All of my APs are deployed remotely, so no direct connect- is there anything >> in the dashboard to compare? >> >> -Lee >> >> >> >> Lee Badman >> Wireless/Network Architect >> ITS, Syracuse University >> 315.443.3003 >> (Blog: http://wirednot.wordpress.com <http://wirednot.wordpress.com/>) >> >> From: The EDUCAUSE Wireless Issues Constituent Group Listserv >> [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU >> <mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>] On Behalf Of Steve Bohrer >> Sent: Friday, June 26, 2015 12:52 PM >> To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU >> <mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> >> Subject: [WIRELESS-LAN] Meraki Wifi Users: Can you confirm or deny bogus >> noise values on ap.meraki.com <http://ap.meraki.com/> report? >> >> Recently, I've noticed that all of my Meraki MR-16 and MR-18 APs report lots >> of “Non-802.11 traffic” on their local http://ap.meraki.com >> <http://ap.meraki.com/> test pages. I believe this was caused by a firmware >> update, as I’d never noticed it before I saw the current test page layout >> after the "early May" AP update, which we installed on May 9. (Meraki >> doesn’t seem to make firmware version numbers available; they just confirm >> that each AP is “up to date”.) >> >> I’m hoping someone else with MR16 or MR18 APs can browse to ap.meraki.com >> <http://ap.meraki.com/> on any wireless device, and let me know your values >> for “Non-802.11 traffic” on the Channel utilization bar graphs. A screen >> grab from my phone browser to an MR18 is attached. (MR34 APs do not >> generally show these bogus values, though they briefly show utilization >> values greater than 100% on page refresh.) >> >> This should be a quick and easy test, and I’m kinda bummed that after two >> weeks, Meraki support has not either confirmed this bug, or told me that >> they can’t reproduce it. “Engineering is looking into it” Is all I get. I >> suppose it is possible that my whole campus suddenly has lots of radio >> noise, but I never saw it with the previous firmware, which had a different >> layout for the AP test page, and I’ve had no connectivity problems. >> >> (Meraki APs all have a built-in mini web server that lets clients easily >> check their connection strength and do a local speed test, accessible at >> “ap.meraki.com <http://ap.meraki.com/>”, which each Meraki AP will >> intercept.) >> >> My last AP firmware update was May 9, but I didn’t happen to check the >> ap.meraki.com <http://ap.meraki.com/> page until I installed a new MR18 AP >> on June 12. It showed lots of noise on 2.4GHz, and then I found this same >> report throughout campus, so I opened a ticket. Now most APs show 5 GHz >> interference as well. Not a show stopper, as this report is mainly intended >> for user troubleshooting, but still would be nice to have some confirmation >> that it is just a bug. >> >> Thanks, >> Steve Bohrer >> Network Admin, ITS >> Bard College at Simon's Rock >> 413-528-7645 >> >> <image001.png> >> ********** Participation and subscription information for this EDUCAUSE >> Constituent Group discussion list can be found at >> http://www.educause.edu/groups/ <http://www.educause.edu/groups/>. > > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at > http://www.educause.edu/groups/. > ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
