I call it the special needs 1%, that seperates you from your competitors, 
because you can make them happy by providing their needs, better than the 
commodity competitors. I also call it the High ARPU customers.  I find that 
the most demanding customers often are the ones also willing to pay for what 
they demand.

Tom DeReggi
RapidDSL & Wireless, Inc
IntAirNet- Fixed Wireless Broadband


----- Original Message ----- 
From: "Kurt Fankhauser" <[EMAIL PROTECTED]>
To: "'WISPA General List'" <wireless@wispa.org>
Sent: Thursday, July 10, 2008 10:24 PM
Subject: Re: [WISPA] Any thoughts on a decent cache server


>I call that 1% the "high-maintenance customers ".
>
> Kurt Fankhauser
> WAVELINC
> P.O. Box 126
> Bucyrus, OH 44820
> 419-562-6405
> www.wavelinc.com
>
>
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
> Behalf Of Bo Ring
> Sent: Thursday, July 10, 2008 4:07 PM
> To: WISPA General List
> Subject: Re: [WISPA] Any thoughts on a decent cache server
>
> When I was an ISP, that 1% got me in real trouble. They scream loudly.
>
> On Jul 10, 2008, at 3:03 PM, David E. Smith wrote:
>
>> Patrick Nix Jr. wrote:
>>> So is it safer/better to avoid caching servers altogether?
>>
>> About 99% of your users won't notice, or know, or care, that you've
>> got
>> anything like that in your network. The savings in bandwidth (and,
>> to a
>> lesser extent, money not spent on bandwidth) can help you out of a
>> tight
>> spot. Just be aware that the last 1% of customers can get you into
>> trouble.
>>
>> David Smith
>> MVN.net
>>
>>
>>
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