I have never been able to get anyone from Tech Support on the phone when first calling. They appear to have an answering service that takes the info and then call a tech. I have always received a call back within 30 minutes with the exception of one time.
Usually when they call us back we just collect phone numbers at that point. I think I have the cell numbers for all the Dragonwave Tech Support staff. :-) You are safe with Dragonwave. We had an outage with a customer last year. Called support in the late afternoon. The overnighted a radio to us and it was at our door at 9 am. Got that sucker from Canada, thru Customs and down to me in a little over 12 hours. Can't beat that. If you have Dragonwave equipment you should have the diagnostic software on your laptop. The fastest way to get service is to get diagnostic files for both radios, call support to open a ticket and e-mail them the reports. the reports have a ton of information on them and you can open that as a .doc file I believe. Bob can...@believewireless.net writes: > Just curious what everyone's experience with Dragonwave support has been. > Do they answer e-mail/phone calls promptly? Is their support 24/7? Is > the product so good you just don't know because you've never contacted them? > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ Bob Moldashel Lakeland Communications, Inc. 1350 Lincoln Avenue Holbrook, NY 11741 800-479-9195 631-286-8873 Fax 516-551-1131 Cell -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
