Hey I'm not just a sales man :-D I keep saying I'm the unlucky guy from the Mesa Infrastructure team that got pushed into sales ;-)
Daniel White 3-dB Networks http://www.3dbnetworks.com >-----Original Message----- >From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On >Behalf Of Tom DeReggi >Sent: Friday, July 24, 2009 12:17 PM >To: can...@believewireless.net; WISPA General List >Subject: Re: [WISPA] Dragonwave Support > >Well, when I really needed support for Dragonwave, 3-DB Networks (Daniel >White) was the man. (even though he's in sales) >So I'm saying, you can also rely on the channel. > >As for Dragonwave direct support, during business hours I had found them >to >be helpful, and I have respect for their engineer's skill sets. And 24x7 >support is an option for REAL Emergencies. >But, I tried calling the 24x7 support twice (not crazy hours), and I got >a >call back promptly both times, and they answered my questions. BUT they >made >me feel so guilty for calling, I'm not sure I'll ever call it again. >And >support was rushed, and to the minimum level needed to get me going. Be >prepared for the typical, you sure have better read the manual >thouroughly >before wasting their time on Sunday, and better have justification that >its >important. It is NOT regular support given 24/7. Its page someone at >home >24x7, when they don't really want to be disturbed, but they'll take the >call, if its important. I'm not complaining, I'm very thankful I had an >option to call them on Sunday. I'm just setting realistic expectations. > >Compare that to Cogent Communcations support. You can call them at 3am >in >the morning, and get an experienced CISCO certified engineer, to help >you do >just about anything. And they welcome your call, because they have a >full >night crew there waiting for work. Its a whole nother level of 24x7 >support. > >Tom DeReggi >RapidDSL & Wireless, Inc >IntAirNet- Fixed Wireless Broadband > > >----- Original Message ----- >From: "can...@believewireless.net" <p...@believewireless.net> >To: <wireless@wispa.org> >Sent: Friday, July 24, 2009 8:52 AM >Subject: [WISPA] Dragonwave Support > > >> Just curious what everyone's experience with Dragonwave support has >been. >> Do they answer e-mail/phone calls promptly? Is their support 24/7? >Is >> the product so good you just don't know because you've never contacted >> them? >> >> >> ---------------------------------------------------------------------- >---------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> ---------------------------------------------------------------------- >---------- >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ > > > >------------------------------------------------------------------------ >-------- >WISPA Wants You! Join today! >http://signup.wispa.org/ >------------------------------------------------------------------------ >-------- > >WISPA Wireless List: wireless@wispa.org > >Subscribe/Unsubscribe: >http://lists.wispa.org/mailman/listinfo/wireless > >Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
