Probably coming late to this... my experience with their support (the very limited times I have need to contact them) has been outstanding. For instance, one radio we needed an advanced RMA on we contacting them at 4pm MST and they had us the new one the next day.
I have received telephone support 24x7 in emergenices, and e-mail support during normal business hours is pretty quick. With that said, I have only had to RMA a radio once (out of 20 links or so installed... and at least 3x that sold), and have only had to contact them a handful of times, mostly for non-emergency questions. Daniel White 3-dB Networks http://www.3dbnetworks.com >-----Original Message----- >From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On >Behalf Of can...@believewireless.net >Sent: Friday, July 24, 2009 6:52 AM >To: wireless@wispa.org >Subject: [WISPA] Dragonwave Support > >Just curious what everyone's experience with Dragonwave support has >been. >Do they answer e-mail/phone calls promptly? Is their support 24/7? Is >the product so good you just don't know because you've never contacted >them? > > >------------------------------------------------------------------------ >-------- >WISPA Wants You! Join today! >http://signup.wispa.org/ >------------------------------------------------------------------------ >-------- > >WISPA Wireless List: wireless@wispa.org > >Subscribe/Unsubscribe: >http://lists.wispa.org/mailman/listinfo/wireless > >Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
