If it is a good customer, I'd either do it for nothing, or for 
materials.  You may just retain that customer for the next two years 
because of your good will.

If he is prepared for $50  and its easy and doesn't take you long, 
you can say give me $20.00 for the cable and the custom ends, and 
we'll call it even.

Either way, you'll make a friend/keep a customer; and they do talk.

Our hourly billing is $60.  Usually to make network settings, get 
virus protection on a machine ...


At 09:52 AM 10/12/2009, you wrote:
>Here's the scenario: Customer has an aerial ethernet run from his
>garage to his home. A tree branch fell and cut the line. I told him
>we'll replace it for a $50 fee. Does this sound fair?
>Also, does anyone have a fee schedule they use for billable calls?
>Thanks!
>-RickG
>
>
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