I used to think that but I have found no matter how much you give
away, there is no loyalty! The monthly rate is all most care about.

On Mon, Oct 12, 2009 at 11:40 AM, Mike <m...@aweiowa.com> wrote:
> If it is a good customer, I'd either do it for nothing, or for
> materials.  You may just retain that customer for the next two years
> because of your good will.
>
> If he is prepared for $50  and its easy and doesn't take you long,
> you can say give me $20.00 for the cable and the custom ends, and
> we'll call it even.
>
> Either way, you'll make a friend/keep a customer; and they do talk.
>
> Our hourly billing is $60.  Usually to make network settings, get
> virus protection on a machine ...
>
>
> At 09:52 AM 10/12/2009, you wrote:
>>Here's the scenario: Customer has an aerial ethernet run from his
>>garage to his home. A tree branch fell and cut the line. I told him
>>we'll replace it for a $50 fee. Does this sound fair?
>>Also, does anyone have a fee schedule they use for billable calls?
>>Thanks!
>>-RickG
>>
>>
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