How do you track their usage? Andy Trimmell wrote: > We have 3 plans in each of our categories, Residential/Business. Also, we > have a customer on 768kbps $30/mo and downloading 40-50gb in a month....... > > Thresholds: > Residential > $30 20gb > $40 40gb > $50 60gb > > Business > $50 40gb > $70 80gb > $100 120gb > > $5/Gb after their allotment but never exceeding $150 in overages in one month. > > We do send an email at %75 of their allotment to give them a chance to go up > to the next package. We also waive their first time going over if they act > oblivious to downloads. > > A lot of people don't understand how Netflix and services like that work. > We've heard it all! "Well we didn't know since we weren't saving it that it > counted against us!" > > What we're doing is putting overage charges into a pot for build-outs only. > However we have found that this 1% of customers that are causing the problems > in the network, downloading 24/7, have slowed their roll. Our most abusive > customer we just repossessed the unit after their bill hit the $150 overage > charge plus $40 subscription fee in one month and never paid the bill 2 > months before that. > > The most abusive customers will either pay their bills or get disconnected. > Either way is a win-win for everyone, us and the customers. No more constant > pull on that tower or those kind of customers pay for upgrades on the tower. > At that point I'd rather just get rid of those kinds of customers because the > most abusive don't ever pay their bills anyways. > > We do have one customer that is a big Hulu fan and just moved to the $100 > business package because his overage charges hit $150 2 months in a row on > the $50 60gb package. He won't stop watching Hulu and always pays his bill. > > > Andy Trimmell > PDSWireless > Network Administrator > atrimm...@precisionds.com > > > -----Original Message----- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > Behalf Of Philip Dorr > Sent: Friday, April 02, 2010 3:46 AM > To: WISPA General List > Subject: Re: [WISPA] Bit Cap Thresholds, etc > > Even at 56Kbps, if a client was using all of their bandwidth 24/7 they > could do ~15GB in a 30 day month. > > On Thu, Apr 1, 2010 at 10:02 PM, RickG <rgunder...@gmail.com> wrote: >> Marlon, >> >> Out of curiosity, do you know your total capacity available to each of >> your subs? Can they ALL actually get 10gigs/month if they ALL tried to >> do it? To be honest, I have not taken the time to figure out this >> number for my network which is part of the reason I shy away from >> going to by the bit pricing even though I've been a long proponent of >> it. >> >> -RickG >> >> On Thu, Apr 1, 2010 at 9:35 AM, Marlon K. Schafer <o...@odessaoffice.com> >> wrote: >>> ----- Original Message ----- >>> From: "Jason Wallace" <supp...@azii.net> >>> To: "WISPA General List" <wireless@wispa.org> >>> Sent: Wednesday, March 31, 2010 10:24 AM >>> Subject: [WISPA] Bit Cap Thresholds, etc >>> >>> >>>> I have a few questions for those of you who sell bandwidth by the byte: >>>> >>>> 1. What is the threshold you use, ie, 3Gb in 30 days, or do you have >>>> different packages? >>> 10 gigs per month for wireless. 20 gigs for fiber customers. >>> >>> Business users that pay more get more. However, the ones that insist on >>> allowing radio on the computers etc. usually end up paying even more yet. >>> We try to set a level above what they use in a normal month then cut them a >>> little bit of a break on the normal billing amount. >>> >>>> 2. Is this total bytes in & out or just in? >>> Total. Combined. WE pay for it both ways..... >>> >>>> 3. What do you charge for overages? >>> $5 per gig. If they go over by more than 10 gigs we'll normally work to cut >>> them some kind of a break. Again, the expectation is that it's got to more >>> than pay for the additional costs. >>> >>> Don't forget the costs of AP wide slowdowns for everyone else. If that >>> starts to happen and you loose the "easy" customers you have to add ap's to >>> the tower. That costs both money AND spectrum. >>> >>> We've started an overbuild with additional bands for our heavy sites. We >>> charge more for the install and the service, but that gives the gamers/high >>> end customers someplace to go. AND we make SURE that service from that >>> system is the BEST in the area we're in. >>> >>>> 4. Have you considered just throttling back customers like the satellite >>>> guys do? >>> Yeah. But there is no money in that. >>> >>> It's also not what our service is based upon. Our service runs as fast as >>> we can make it go. Up to 10 mbps in both directions for as little as $35 >>> per month. Those who pay more are paying for reliability not speed. >>> >>> The other thing to think about is human nature. People do what people do. >>> To them, by and large, if they want to download a 100 meg windows update >>> they will do it no matter what. If they want a 700meg WOW demo, they'll go >>> get it. If you slow them down they'll "use" the system much longer. >>> >>> So instead of getting them on and off the air in, oh say 10 minutes, they >>> might be there for 2 hours. The chances of another high capacity project >>> happening on the network go up a LOT when the users are "on the air" for a >>> longer period of time. >>> >>> make sense? >>> marlon >>> >>>> Jason >>>> >>>> >>>> -------------------------------------------------------------------------------- >>>> WISPA Wants You! Join today! >>>> http://signup.wispa.org/ >>>> -------------------------------------------------------------------------------- >>>> >>>> WISPA Wireless List: wireless@wispa.org >>>> >>>> Subscribe/Unsubscribe: >>>> http://lists.wispa.org/mailman/listinfo/wireless >>>> >>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>> >>> >>> -------------------------------------------------------------------------------- >>> WISPA Wants You! Join today! >>> http://signup.wispa.org/ >>> -------------------------------------------------------------------------------- >>> >>> WISPA Wireless List: wireless@wispa.org >>> >>> Subscribe/Unsubscribe: >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> Archives: http://lists.wispa.org/pipermail/wireless/ >>> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/
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