That's kinda like most of us are, I think. Resolve it and resolve it quick even if temporary.
-----Original Message----- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Monday, August 02, 2010 10:27 PM To: WISPA General List Subject: Re: [WISPA] FW: About to switch At least you still have your "since" of humor. I think you should be proud of yourself for knowing how to make it work instead of just sitting there staring at it until someone else fixes it. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Mon, Aug 2, 2010 at 10:20 PM, Robert West <robert.w...@just-micro.com> wrote: > Oh, I just have to share my Time Warner drama. Moved the office, gave them > over 30 days notice to move our copper and fiber but still hasnt > happened. Imagine crawling under your neighbors deck at 7 AM , dragging > coax, just to connect into their coax drop with no permission to do so just > to get your phones and office internet to work . > > > > The joy of being in business. > > > > At least I didnt get shot. > > > > Our salesman is Quite Angry. Right. > > > > Read below. > > > > Who Else- > > > > > > > > From: Morris, John [mailto:john.morr...@twcable.com] > Sent: Monday, August 02, 2010 9:37 PM > To: 'robert.w...@just-micro.com' > Subject: Re: About to switch > > > > I don't know how you keep your since of humor after all this. I am quite > angry that this happened to one of my customers, especially a good customer > such as yourself. Try and have a good evening as well. > -------------------------- > Sent using BlackBerry > > > > ________________________________ > > From: Robert West <robert.w...@just-micro.com> > To: Morris, John > Sent: Mon Aug 02 21:20:55 2010 > Subject: RE: About to switch > > Yes but over a month just to get an installer to show up for no more than > half an hour is crazy. We went live today and if I hadnt of taken care of > it myself we would have been dead in the water. With the economy the way it > is, we can t take the risk of even one day with no one answering the > phones. > > > > Think about it. Moving a business from a location where people are used to > seeing you for over 7 years (Weve been in business for 11 years) and then > no answer on the phone? Makes it look like we closed for good and THATS > the unacceptable thing. A sense of urgency and continuity. I really dont > see that with our vendors, not just you. > > > > Im already stressed. When we moved to our old location 7 years ago it went > smooth. This could have been a mess for the average business owner and a > sure ending of their business. Were just lucky that well risk breaking > the law to make sure all systems are functional. > > > > We shouldnt have to dig out used coax and connectors, crawl under a > neighbors deck and connect into their TW drop without asking at seven in the > morning.. > > > > Its not a personal thing, its about survival. Thats what has made us > winners and Ill continue being outside that box regardless of the cost. > Certainly there is a process over at TW that gets the install done and > over. Just push that panic button and its all good. To be contacted to > schedule an install after 30 days is insulting. We just arent that > important. Thats the way it looks. > > > > I really shouldnt have to deal with it any more than I had to deal with > moving the electric service. Done and done. > > > > Ill be looking for boy tomorrow. If he doesnt show Ill take the angle > grinder to the lock on the TW box on the pole. If arrested at least it > will make good publicity! (Ill do it without a shirt, it makes for better > TV) HA! > > > > Trust me, Im crazy enough to call the cops myself so it makes a scene. > They are aware and in awe of my I Dont give a Shitness. Principal wins. > > > > > > > > Still laughing. Too tired to do otherwise. > > > > > > Have a good night. > > > > Bob- > > > > > > > > > > > > > > From: Morris, John [mailto:john.morr...@twcable.com] > Sent: Monday, August 02, 2010 8:14 PM > To: 'robert.w...@just-micro.com' > Subject: Re: About to switch > > > > Honestly Robert I'm doing everything I can that's why they finally contacted > you today. I'm trying to get them out their first thing tomorrow. Again I > apologize. Don't give up on me yet! > -------------------------- > Sent using BlackBerry > > > > ________________________________ > > From: Robert West <robert.w...@just-micro.com> > To: Morris, John > Sent: Mon Aug 02 19:17:50 2010 > Subject: About to switch > > John, > > > > If the Time Warner installer boy doesnt show up tomorrow Im having the > phones switched back to AT&T. I just cant deal with this crap. In a > business, the phones are number one but TW seems to have no sense of urgency > even though we pay way more for phones than residential. There is a price > difference for a reason. I have enough to deal with. > > > > Sorry. > > > > Robert West > > Just Micro Digital Services Inc. > > > > > > > > ________________________________ > > This E-mail and any of its attachments may contain Time Warner Cable > proprietary information, which is privileged, confidential, or subject to > copyright belonging to Time Warner Cable. This E-mail is intended solely for > the use of the individual or entity to which it is addressed. If you are not > the intended recipient of this E-mail, you are hereby notified that any > dissemination, distribution, copying, or action taken in relation to the > contents of and attachments to this E-mail is strictly prohibited and may be > unlawful. If you have received this E-mail in error, please notify the > sender immediately and permanently delete the original and any copy of this > E-mail and any printout. > > > ---------------------------------------------------------------------------- ---- > WISPA Wants You! 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