Dang it...was hoping to see you tazered off a pole and writhing shirtless on the ground on the next episode of COPS. I guess I'll just have to wait for the next time...or at lteast when you get drunk and decide to "make amends".
Cameron On Wed, Aug 4, 2010 at 10:01 PM, Robert West <robert.w...@just-micro.com>wrote: > Yeah. So I raised hell and climbed the tree. So finally, four days after > hobbling in the new space, up shows 2 big ass trucks and TW installer > boys. > (Not to be sexist. Even TW warner knows that males are better at the > install. Truth sucks, not my fault.) Installer boys are actually > customers > of ours bitching about the business class sales department. Were jealous > of > our new 3500 square foot digs. (I'll be walking 15 miles a day just > looking > for stuff) > > In the end, the bonus! > > Gave me two residential amps for our 1000 feet or video drops, a 1000 foot > reel of video coax for the rest of my coax cabling and a big old box of > compression fittings. > > Also a strange look and a question of "What the hell is all that coax on > the > ground?" > > All good. Salesman boy is history, though. Will no longer deal with him. > > Bob- > > > > > > -----Original Message----- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > Behalf Of Scottie Arnett > Sent: Wednesday, August 04, 2010 2:26 AM > To: WISPA General List > Subject: Re: [WISPA] FW: About to switch > > Oh the joy of working with big companies with no inner-correspondence. I > wish it were the same everywhere. Unfortunately, the big company I compete > against has most of their $hit together. > > Scottie > > > At least you still have your "since" of humor. > > > > I think you should be proud of yourself for knowing how to make it > > work instead of just sitting there staring at it until someone else > > fixes it. > > > > Josh Luthman > > Office: 937-552-2340 > > Direct: 937-552-2343 > > 1100 Wayne St > > Suite 1337 > > Troy, OH 45373 > > > > > > > > On Mon, Aug 2, 2010 at 10:20 PM, Robert West > > <robert.w...@just-micro.com> > > wrote: > >> Oh, I just have to share my Time Warner drama. Moved the office, > >> gave them over 30 days’ notice to move our copper and fiber but still > >> hasn’t happened. Imagine crawling under your neighbors deck at 7 AM > >> , dragging coax, just to connect into their coax drop with no > >> permission to do so just to get your phones and office internet to > >> work…………. > >> > >> > >> > >> The joy of being in business. > >> > >> > >> > >> At least I didn’t get shot. > >> > >> > >> > >> Our salesman is “Quite Angry”. Right. > >> > >> > >> > >> Read below. > >> > >> > >> > >> Who Else- > >> > >> > >> > >> > >> > >> > >> > >> From: Morris, John [mailto:john.morr...@twcable.com] > >> Sent: Monday, August 02, 2010 9:37 PM > >> To: 'robert.w...@just-micro.com' > >> Subject: Re: About to switch > >> > >> > >> > >> I don't know how you keep your since of humor after all this. I am > >> quite angry that this happened to one of my customers, especially a > >> good customer such as yourself. Try and have a good evening as well. > >> -------------------------- > >> Sent using BlackBerry > >> > >> > >> > >> ________________________________ > >> > >> From: Robert West <robert.w...@just-micro.com> > >> To: Morris, John > >> Sent: Mon Aug 02 21:20:55 2010 > >> Subject: RE: About to switch > >> > >> Yes but over a month just to get an installer to show up for no more > >> than half an hour is crazy. We went live today and if I hadn’t of > >> taken care of it myself we would have been dead in the water. With > >> the economy the way it is, we can ‘t take the risk of even one day > >> with no one answering the phones. > >> > >> > >> > >> Think about it. Moving a business from a location where people are > >> used to seeing you for over 7 years (We’ve been in business for 11 > >> years) and then no answer on the phone? Makes it look like we closed > >> for good and THAT’S the unacceptable thing. A sense of urgency and > >> continuity. I really don’t see that with our vendors, not just you. > >> > >> > >> > >> I’m already stressed. When we moved to our old location 7 years ago > >> it went smooth. This could have been a mess for the average business > >> owner and a sure ending of their business. We’re just lucky that > >> we’ll risk breaking the law to make sure all systems are functional. > >> > >> > >> > >> We shouldn’t have to dig out used coax and connectors, crawl under a > >> neighbors deck and connect into their TW drop without asking at seven > >> in the morning.. > >> > >> > >> > >> It’s not a personal thing, it’s about survival. That’s what has made > >> us winners and I’ll continue being outside that box regardless of the > cost. > >> Certainly there is a process over at TW that gets the install done > >> and over. Just push that panic button and it’s all good. To be > >> contacted to “schedule” an install after 30 days is insulting. We > >> just aren’t that important. That’s the way it looks. > >> > >> > >> > >> I really shouldn’t have to deal with it any more than I had to deal > >> with moving the electric service. Done and done. > >> > >> > >> > >> I’ll be looking for boy tomorrow. If he doesn’t show I’ll take the > >> angle grinder to the lock on the TW box on the pole. If arrested at > >> least it will make good publicity! (I’ll do it without a shirt, it > >> makes for better > >> TV) HA! > >> > >> > >> > >> Trust me, I’m crazy enough to call the cops myself so it makes a scene. > >> They are aware and in awe of my “I Don’t give a Shitness”. Principal > >> wins. > >> > >> > >> > >> > >> > >> > >> > >> Still laughing. Too tired to do otherwise. > >> > >> > >> > >> > >> > >> Have a good night. > >> > >> > >> > >> Bob- > >> > >> > >> > >> > >> > >> > >> > >> > >> > >> > >> > >> > >> > >> From: Morris, John [mailto:john.morr...@twcable.com] > >> Sent: Monday, August 02, 2010 8:14 PM > >> To: 'robert.w...@just-micro.com' > >> Subject: Re: About to switch > >> > >> > >> > >> Honestly Robert I'm doing everything I can that's why they finally > >> contacted you today. I'm trying to get them out their first thing > >> tomorrow. Again I apologize. Don't give up on me yet! > >> -------------------------- > >> Sent using BlackBerry > >> > >> > >> > >> ________________________________ > >> > >> From: Robert West <robert.w...@just-micro.com> > >> To: Morris, John > >> Sent: Mon Aug 02 19:17:50 2010 > >> Subject: About to switch > >> > >> John, > >> > >> > >> > >> If the Time Warner installer boy doesn’t show up tomorrow I’m having > >> the phones switched back to AT&T. I just can’t deal with this crap. > >> In a business, the phones are number one but TW seems to have no > >> sense of urgency even though we pay way more for phones than > >> residential. There is a price difference for a reason. I have > >> enough to deal with. > >> > >> > >> > >> Sorry. > >> > >> > >> > >> Robert West > >> > >> Just Micro Digital Services Inc. > >> > >> > >> > >> > >> > >> > >> > >> ________________________________ > >> > >> This E-mail and any of its attachments may contain Time Warner Cable > >> proprietary information, which is privileged, confidential, or > >> subject to copyright belonging to Time Warner Cable. This E-mail is > >> intended solely for the use of the individual or entity to which it > >> is addressed. If you are not the intended recipient of this E-mail, > >> you are hereby notified that any dissemination, distribution, > >> copying, or action taken in relation to the contents of and > >> attachments to this E-mail is strictly prohibited and may be > >> unlawful. If you have received this E-mail in error, please notify > >> the sender immediately and permanently delete the original and any > >> copy of this E-mail and any printout. > >> > >> > >> --------------------------------------------------------------------- > >> ----------- > >> WISPA Wants You! 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