Oh the joy of working with big companies with no inner-correspondence. I wish it were the same everywhere. Unfortunately, the big company I compete against has most of their $hit together.
Scottie > At least you still have your "since" of humor. > > I think you should be proud of yourself for knowing how to make it > work instead of just sitting there staring at it until someone else > fixes it. > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > > > On Mon, Aug 2, 2010 at 10:20 PM, Robert West <robert.w...@just-micro.com> > wrote: >> Oh, I just have to share my Time Warner drama. Moved the office, gave >> them >> over 30 days notice to move our copper and fiber but still hasnt >> happened. Imagine crawling under your neighbors deck at 7 AM , dragging >> coax, just to connect into their coax drop with no permission to do so >> just >> to get your phones and office internet to work . >> >> >> >> The joy of being in business. >> >> >> >> At least I didnt get shot. >> >> >> >> Our salesman is Quite Angry. Right. >> >> >> >> Read below. >> >> >> >> Who Else- >> >> >> >> >> >> >> >> From: Morris, John [mailto:john.morr...@twcable.com] >> Sent: Monday, August 02, 2010 9:37 PM >> To: 'robert.w...@just-micro.com' >> Subject: Re: About to switch >> >> >> >> I don't know how you keep your since of humor after all this. I am quite >> angry that this happened to one of my customers, especially a good >> customer >> such as yourself. Try and have a good evening as well. >> -------------------------- >> Sent using BlackBerry >> >> >> >> ________________________________ >> >> From: Robert West <robert.w...@just-micro.com> >> To: Morris, John >> Sent: Mon Aug 02 21:20:55 2010 >> Subject: RE: About to switch >> >> Yes but over a month just to get an installer to show up for no more >> than >> half an hour is crazy. We went live today and if I hadnt of taken care >> of >> it myself we would have been dead in the water. With the economy the >> way it >> is, we can t take the risk of even one day with no one answering the >> phones. >> >> >> >> Think about it. Moving a business from a location where people are used >> to >> seeing you for over 7 years (Weve been in business for 11 years) and >> then >> no answer on the phone? Makes it look like we closed for good and >> THATS >> the unacceptable thing. A sense of urgency and continuity. I really >> dont >> see that with our vendors, not just you. >> >> >> >> Im already stressed. When we moved to our old location 7 years ago it >> went >> smooth. This could have been a mess for the average business owner and >> a >> sure ending of their business. Were just lucky that well risk >> breaking >> the law to make sure all systems are functional. >> >> >> >> We shouldnt have to dig out used coax and connectors, crawl under a >> neighbors deck and connect into their TW drop without asking at seven in >> the >> morning.. >> >> >> >> Its not a personal thing, its about survival. Thats what has made us >> winners and Ill continue being outside that box regardless of the cost. >> Certainly there is a process over at TW that gets the install done and >> over. Just push that panic button and its all good. To be contacted >> to >> schedule an install after 30 days is insulting. We just arent that >> important. Thats the way it looks. >> >> >> >> I really shouldnt have to deal with it any more than I had to deal with >> moving the electric service. Done and done. >> >> >> >> Ill be looking for boy tomorrow. If he doesnt show Ill take the >> angle >> grinder to the lock on the TW box on the pole. If arrested at least it >> will make good publicity! (Ill do it without a shirt, it makes for >> better >> TV) HA! >> >> >> >> Trust me, Im crazy enough to call the cops myself so it makes a scene. >> They are aware and in awe of my I Dont give a Shitness. Principal >> wins. >> >> >> >> >> >> >> >> Still laughing. Too tired to do otherwise. >> >> >> >> >> >> Have a good night. >> >> >> >> Bob- >> >> >> >> >> >> >> >> >> >> >> >> >> >> From: Morris, John [mailto:john.morr...@twcable.com] >> Sent: Monday, August 02, 2010 8:14 PM >> To: 'robert.w...@just-micro.com' >> Subject: Re: About to switch >> >> >> >> Honestly Robert I'm doing everything I can that's why they finally >> contacted >> you today. I'm trying to get them out their first thing tomorrow. Again >> I >> apologize. Don't give up on me yet! >> -------------------------- >> Sent using BlackBerry >> >> >> >> ________________________________ >> >> From: Robert West <robert.w...@just-micro.com> >> To: Morris, John >> Sent: Mon Aug 02 19:17:50 2010 >> Subject: About to switch >> >> John, >> >> >> >> If the Time Warner installer boy doesnt show up tomorrow Im having the >> phones switched back to AT&T. I just cant deal with this crap. In a >> business, the phones are number one but TW seems to have no sense of >> urgency >> even though we pay way more for phones than residential. There is a >> price >> difference for a reason. I have enough to deal with. >> >> >> >> Sorry. >> >> >> >> Robert West >> >> Just Micro Digital Services Inc. >> >> >> >> >> >> >> >> ________________________________ >> >> This E-mail and any of its attachments may contain Time Warner Cable >> proprietary information, which is privileged, confidential, or subject >> to >> copyright belonging to Time Warner Cable. This E-mail is intended solely >> for >> the use of the individual or entity to which it is addressed. If you are >> not >> the intended recipient of this E-mail, you are hereby notified that any >> dissemination, distribution, copying, or action taken in relation to the >> contents of and attachments to this E-mail is strictly prohibited and >> may be >> unlawful. If you have received this E-mail in error, please notify the >> sender immediately and permanently delete the original and any copy of >> this >> E-mail and any printout. >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! 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