Yeah. So I raised hell and climbed the tree. So finally, four days after hobbling in the new space, up shows 2 big ass trucks and TW installer boys. (Not to be sexist. Even TW warner knows that males are better at the install. Truth sucks, not my fault.) Installer boys are actually customers of ours bitching about the business class sales department. Were jealous of our new 3500 square foot digs. (I'll be walking 15 miles a day just looking for stuff)
In the end, the bonus! Gave me two residential amps for our 1000 feet or video drops, a 1000 foot reel of video coax for the rest of my coax cabling and a big old box of compression fittings. Also a strange look and a question of "What the hell is all that coax on the ground?" All good. Salesman boy is history, though. Will no longer deal with him. Bob- -----Original Message----- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Scottie Arnett Sent: Wednesday, August 04, 2010 2:26 AM To: WISPA General List Subject: Re: [WISPA] FW: About to switch Oh the joy of working with big companies with no inner-correspondence. I wish it were the same everywhere. Unfortunately, the big company I compete against has most of their $hit together. Scottie > At least you still have your "since" of humor. > > I think you should be proud of yourself for knowing how to make it > work instead of just sitting there staring at it until someone else > fixes it. > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > > > On Mon, Aug 2, 2010 at 10:20 PM, Robert West > <robert.w...@just-micro.com> > wrote: >> Oh, I just have to share my Time Warner drama. Moved the office, >> gave them over 30 days notice to move our copper and fiber but still >> hasnt happened. Imagine crawling under your neighbors deck at 7 AM >> , dragging coax, just to connect into their coax drop with no >> permission to do so just to get your phones and office internet to >> work . >> >> >> >> The joy of being in business. >> >> >> >> At least I didnt get shot. >> >> >> >> Our salesman is Quite Angry. Right. >> >> >> >> Read below. >> >> >> >> Who Else- >> >> >> >> >> >> >> >> From: Morris, John [mailto:john.morr...@twcable.com] >> Sent: Monday, August 02, 2010 9:37 PM >> To: 'robert.w...@just-micro.com' >> Subject: Re: About to switch >> >> >> >> I don't know how you keep your since of humor after all this. I am >> quite angry that this happened to one of my customers, especially a >> good customer such as yourself. Try and have a good evening as well. >> -------------------------- >> Sent using BlackBerry >> >> >> >> ________________________________ >> >> From: Robert West <robert.w...@just-micro.com> >> To: Morris, John >> Sent: Mon Aug 02 21:20:55 2010 >> Subject: RE: About to switch >> >> Yes but over a month just to get an installer to show up for no more >> than half an hour is crazy. We went live today and if I hadnt of >> taken care of it myself we would have been dead in the water. With >> the economy the way it is, we can t take the risk of even one day >> with no one answering the phones. >> >> >> >> Think about it. Moving a business from a location where people are >> used to seeing you for over 7 years (Weve been in business for 11 >> years) and then no answer on the phone? Makes it look like we closed >> for good and THATS the unacceptable thing. A sense of urgency and >> continuity. I really dont see that with our vendors, not just you. >> >> >> >> Im already stressed. When we moved to our old location 7 years ago >> it went smooth. This could have been a mess for the average business >> owner and a sure ending of their business. Were just lucky that >> well risk breaking the law to make sure all systems are functional. >> >> >> >> We shouldnt have to dig out used coax and connectors, crawl under a >> neighbors deck and connect into their TW drop without asking at seven >> in the morning.. >> >> >> >> Its not a personal thing, its about survival. Thats what has made >> us winners and Ill continue being outside that box regardless of the cost. >> Certainly there is a process over at TW that gets the install done >> and over. Just push that panic button and its all good. To be >> contacted to schedule an install after 30 days is insulting. We >> just arent that important. Thats the way it looks. >> >> >> >> I really shouldnt have to deal with it any more than I had to deal >> with moving the electric service. Done and done. >> >> >> >> Ill be looking for boy tomorrow. If he doesnt show Ill take the >> angle grinder to the lock on the TW box on the pole. If arrested at >> least it will make good publicity! (Ill do it without a shirt, it >> makes for better >> TV) HA! >> >> >> >> Trust me, Im crazy enough to call the cops myself so it makes a scene. >> They are aware and in awe of my I Dont give a Shitness. Principal >> wins. >> >> >> >> >> >> >> >> Still laughing. Too tired to do otherwise. >> >> >> >> >> >> Have a good night. >> >> >> >> Bob- >> >> >> >> >> >> >> >> >> >> >> >> >> >> From: Morris, John [mailto:john.morr...@twcable.com] >> Sent: Monday, August 02, 2010 8:14 PM >> To: 'robert.w...@just-micro.com' >> Subject: Re: About to switch >> >> >> >> Honestly Robert I'm doing everything I can that's why they finally >> contacted you today. I'm trying to get them out their first thing >> tomorrow. Again I apologize. Don't give up on me yet! >> -------------------------- >> Sent using BlackBerry >> >> >> >> ________________________________ >> >> From: Robert West <robert.w...@just-micro.com> >> To: Morris, John >> Sent: Mon Aug 02 19:17:50 2010 >> Subject: About to switch >> >> John, >> >> >> >> If the Time Warner installer boy doesnt show up tomorrow Im having >> the phones switched back to AT&T. I just cant deal with this crap. >> In a business, the phones are number one but TW seems to have no >> sense of urgency even though we pay way more for phones than >> residential. There is a price difference for a reason. I have >> enough to deal with. >> >> >> >> Sorry. >> >> >> >> Robert West >> >> Just Micro Digital Services Inc. >> >> >> >> >> >> >> >> ________________________________ >> >> This E-mail and any of its attachments may contain Time Warner Cable >> proprietary information, which is privileged, confidential, or >> subject to copyright belonging to Time Warner Cable. This E-mail is >> intended solely for the use of the individual or entity to which it >> is addressed. If you are not the intended recipient of this E-mail, >> you are hereby notified that any dissemination, distribution, >> copying, or action taken in relation to the contents of and >> attachments to this E-mail is strictly prohibited and may be >> unlawful. 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