The other issue one of my techs pointed out is if there is a legal problem such as illegal downloads or child pornography done on the 'shared' household, the 'owner' household should be prepared to suffer the consequences of the law. I'd make that information common knowledge to the 'owner' household.
Thank You, Ben Royer, Operations Supervisor Royell Communications, Inc. -----Original Message----- From: Chuck Hogg Sent: Monday, October 31, 2011 12:27 PM To: WISPA General List Subject: Re: [WISPA] Neighbor Sharing Internet It's Theft of Service any way you look at it... Tell them to stop doing it or you'll remove the connection. Regards, Chuck On Mon, Oct 31, 2011 at 1:23 PM, Dorn Hetzel <d...@hetzel.org> wrote: > If the combined usage of the two households is well above average, It > makes > sense to take some kind of action. > But, if the combined usage of the two households is in the lower 50%, and > as > long as you never > hear from the non-customer household, and there aren't any problems you > have > to fix because > of the second household, maybe it doesn't make sense to alienate a paying > customer. > Yes, they are violating your TOS, but perhaps they didn't really READ > them, > just skipped to the bottom and signed, > like most of us have done some time or another (especially with software). > If there usage could be mistaken for a single household, are the costs to > service > them really higher? Would servicing the second household with a second > distant > link be better for everyone, or is the solution they have in place now > reasonable? > If the usage is higher, maybe offer them a rate that takes that into > account > but is still a better deal > than each buying along and you having to install another link? > > On Mon, Oct 31, 2011 at 12:56 PM, Matt <lm7...@gmail.com> wrote: >> >> What do you do when you find out that a customer is using a wireless >> router to share Internet with neighbor and splitting the bill? I am >> sure there are quite a few doing this but when they out right tell you >> about it when on a tech call is rare. It is against our TOS. >> >> What do others do? >> >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
