It's not fretting myself over potentially lost revenue. It is a customer breaking the acceptable use policy.
If you don't have a problem with customers sharing internet by all means don't list that as unacceptable use, your network, your rules. For me I see it as leaving money on the table. It is listed as not allowed in my acceptable use policy and if I find it occurring I remind the customer that sharing internet with neighbors is not allowed and offer to help them secure the network. I spin it as you don't want them 'stealing' your internet, and you don't want them dragging down your speed. If they say they know about it and condone it I remind them again that it is against policy and if it continues I will have to disconnect them. If someone can get something for free, pay half price or pay full price, 11 times out of 10 they will go with free. Will I gain customer #2? Sometimes. Will I lose customer #1? Sometimes, but if don't do anything I will never gain customer #2 and it negatively impacts my network as I now have more resources used and I gain no additional revenue. It also sets the precedent that the acceptable use policy does not need to be adhered to. On 11/1/11 12:38 PM, MDK wrote: > I don't do anything. I will do tech support ONLY for the paying person, and > won't respond to complaints of "slow" or anything else. > > Am I losing money? Mulitple perspectives; 1. I've got a customer that > pays a bill. 2. if I prohibit it, there's probably not much chance they'll > all sign up. 3. I have no data use tracking anymore, so I don't know who's > doing what. 4. I know if the one paying the bill leaves, that the > other(s) will immediately call and re-up in another name. > > Potentially lost revenue isn't lost... It's just what you don't have. If > we fret ourselves into a stroke over "potentially lost", life would be > hell. > > As it is, I have bigger fish to fry and more pressing issues at hand. > > > > > ++++++++++++++++++++++++++++++ > Neofast, Inc, Making internet easy > 541-969-8200 509-386-4589 > ++++++++++++++++++++++++++++++ > > -------------------------------------------------- > From: "Matt"<lm7...@gmail.com> > Sent: Monday, October 31, 2011 9:56 AM > To: "WISPA General List"<wireless@wispa.org> > Subject: [WISPA] Neighbor Sharing Internet > >> What do you do when you find out that a customer is using a wireless >> router to share Internet with neighbor and splitting the bill? I am >> sure there are quite a few doing this but when they out right tell you >> about it when on a tech call is rare. It is against our TOS. >> >> What do others do? >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
