About the tampering, only a hardware expert can see to it, I don't think
there is a concrete way to check it by the means of software.

Windows recovery is the most recommended for performing any recovery,
important files you can backup on google drive if have a good internet.


On Tue, 15 Dec 2020 at 14:07, Satguru Rathi <tarannumra...@gmail.com> wrote:

> Hi,
>
>
> I don't know if it is even related to the problems you described, but over
> a month back I received an update from Microsoft stating that it has
> optimized my HP battery. So, may be, see if there is similar update
> available for your machine as well. As to your concern regarding tampering
> with the hardware, generally, there is no option to check that and one is
> compelled to trust the service center and they usually don't do such
> things. You might also like to reset your PC and download and install the
> Windows as a fresh if this might be causing such issues. When resetting the
> PC, there is  an option which allows to install the Window from the local
> copy or download a fresh. The latter would require at least 4GB of data so
> make sure you got enough data when putting it to download the Window.
>
>
> Best,
>
> Satguru.
>
>
> On 15-12-2020 01:45 pm, Kriti Banga wrote:
>
> Dear Access Indians,
>
>
>
> As the subject suggests, I am facing an issue with my HP laptop.
>
> I bought this laptop around a year ago, and it was giving me a battery
> backup of minimum of 5-6 hours.
>
> Recently I noticed that the battery started draining very quickly, and
> even the charging became very rapid. Concerning the same, I lodged a
> complaint with HP Customer Care. Following the same, an Engineer came to my
> place and after checking my laptop, he updated my Bios, saying that ‘This
> issue was because of the older version of the Bios’. But even after that,
> the battery issue remained the same.
>
> Lastly after all this, he said that, ‘There is no other option, than to
> take your laptop to the service center, to check all the possible errors’.
> To which I agreed, and he took my laptop for 2 days.
>
> Now after 2 days I got my laptop back, but with the same battery issue,
> stating that, your windows needs to be recovered.
>
> Now, I am looking for your guidance regarding 2 of my concerns-
>
>
>
> 1.       I am feeling skeptical that, if my hardware has been tampered
> with? So, is there any way out to check whether my hardware is original?
>
> 2.       Shall I opt for windows recovery? Isn’t there any other solution
> than this? Because according to them, my laptop’s hardware is perfectly
> fine, and there are some resource files running because of which battery is
> draining badly.
>
>
>
> Hoping for a quick response.
>
>
>
> Thanks and Regards,
>
> Kriti Banga
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