About the tampering, only a hardware expert can see to it, I don't think there is a concrete way to check it by the means of software.
Windows recovery is the most recommended for performing any recovery, important files you can backup on google drive if have a good internet. On Tue, 15 Dec 2020 at 14:07, Satguru Rathi <tarannumra...@gmail.com> wrote: > Hi, > > > I don't know if it is even related to the problems you described, but over > a month back I received an update from Microsoft stating that it has > optimized my HP battery. So, may be, see if there is similar update > available for your machine as well. As to your concern regarding tampering > with the hardware, generally, there is no option to check that and one is > compelled to trust the service center and they usually don't do such > things. You might also like to reset your PC and download and install the > Windows as a fresh if this might be causing such issues. When resetting the > PC, there is an option which allows to install the Window from the local > copy or download a fresh. The latter would require at least 4GB of data so > make sure you got enough data when putting it to download the Window. > > > Best, > > Satguru. > > > On 15-12-2020 01:45 pm, Kriti Banga wrote: > > Dear Access Indians, > > > > As the subject suggests, I am facing an issue with my HP laptop. > > I bought this laptop around a year ago, and it was giving me a battery > backup of minimum of 5-6 hours. > > Recently I noticed that the battery started draining very quickly, and > even the charging became very rapid. Concerning the same, I lodged a > complaint with HP Customer Care. Following the same, an Engineer came to my > place and after checking my laptop, he updated my Bios, saying that ‘This > issue was because of the older version of the Bios’. But even after that, > the battery issue remained the same. > > Lastly after all this, he said that, ‘There is no other option, than to > take your laptop to the service center, to check all the possible errors’. > To which I agreed, and he took my laptop for 2 days. > > Now after 2 days I got my laptop back, but with the same battery issue, > stating that, your windows needs to be recovered. > > Now, I am looking for your guidance regarding 2 of my concerns- > > > > 1. I am feeling skeptical that, if my hardware has been tampered > with? So, is there any way out to check whether my hardware is original? > > 2. Shall I opt for windows recovery? Isn’t there any other solution > than this? Because according to them, my laptop’s hardware is perfectly > fine, and there are some resource files running because of which battery is > draining badly. > > > > Hoping for a quick response. > > > > Thanks and Regards, > > Kriti Banga > -- > Disclaimer: > 1. 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