Hi,
I too, wanted to suggest this but missed it some how. The HP support
assistant is a grate way to optimize your HP machine; it usually comes
preloaded on the newer machines but can be downloaded for older laptops
as well. Most of the parts are accessible with Jaws and NVDA and one is
able to perform most of the checks. It can even check and download if
there are updates for the drivers and other HP apps. The most common
issues can be troubleshooted through this tool.
Best,
Satguru.
On 15-12-2020 02:37 pm, B. R. Nautiyal wrote:
I think, if you go for fresh installation of windows, the problem will
be resolved. This problem is taking place due to some bad drivers or
program. No need to go for recovery option.
----- Original Message -----
*From:* Kriti Banga <mailto:bangakr...@gmail.com>
*To:* AccessIndia: a list for discussing accessibility and issues
concerning the disabled. <mailto:accessindia@accessindia.org.in> ;
Kriti Banga <mailto:bangakr...@gmail.com>
*Sent:* Tuesday, 15 December, 2020 01:45 PM
*Subject:* [AI] Seeking Guidance Regarding my HP Laptop Issue-
Dear Access Indians,
As the subject suggests, I am facing an issue with my HP laptop.
I bought this laptop around a year ago, and it was giving me a
battery backup of minimum of 5-6 hours.
Recently I noticed that the battery started draining very quickly,
and even the charging became very rapid. Concerning the same, I
lodged a complaint with HP Customer Care. Following the same, an
Engineer came to my place and after checking my laptop, he updated
my Bios, saying that ‘This issue was because of the older version
of the Bios’. But even after that, the battery issue remained the
same.
Lastly after all this, he said that, ‘There is no other option,
than to take your laptop to the service center, to check all the
possible errors’. To which I agreed, and he took my laptop for 2 days.
Now after 2 days I got my laptop back, but with the same battery
issue, stating that, your windows needs to be recovered.
Now, I am looking for your guidance regarding 2 of my concerns-
1.I am feeling skeptical that, if my hardware has been tampered
with? So, is there any way out to check whether my hardware is
original?
2.Shall I opt for windows recovery? Isn’t there any other solution
than this? Because according to them, my laptop’s hardware is
perfectly fine, and there are some resource files running because
of which battery is draining badly.
Hoping for a quick response.
Thanks and Regards,
Kriti Banga
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Disclaimer:
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