Sorry to hear about your track record with Indigo, Vaibhav. It's really unfortunate. But, here in lies the problem. not speaking up, and making it publicly known, how shoddy their services can get, makes them complacent, and overconfident. That is what has given them the audacity to relegate my issue as an isolated one. If there is one thing all of us must learn, and hopefully practice, is to make our displeasure known, every time something goes wrong. like many have said, they are not doing us a favour, simply offering a service, to which they have committed themselves to, and are bound by government mandate.
On Mon, 27 Mar 2023 at 6:33 AM, Vaibhav Saraf <vaibhav.s....@gmail.com> wrote: > Hi Payal, > > I too think that Indigo's service has gone south recently. In contrast to > many, I have always found Indigo crew unaware of a blind person boarding > the flight in my case. I had to take Indigo as the last leg of an > International itinerary last month and the experience was so mixed bag that > at one point I was considering to ditch the flight and take a taxi instead. > > Thanks, > Vaibhav > > > > On Sun, 26 Mar 2023 at 13:03, Payal Ki Jhankar <paya...@gmail.com> wrote: > >> Thanks, George, for that very honest email. I truly appreciate your >> support, and validation of my campaign against them. There can be no bigger >> betrayal, than people from within our community trying to thwart an honest >> attempt at demanding redressal for a violation of my rights. Apart from >> that, incidents such as this also proves how we are used bye agencies, and >> organisations who claim to be allies; but, instead, only use us to improve >> their own face value. This is reprehensible, and should be called out at >> every instance. >> Harshit, I agree with you, when you say, they sometimes need to feel the >> pinch, where it hurts the most. >> Payal >> >> On Sun, 26 Mar 2023 at 8:42 PM, Sandeep Singh <sandeepsingh...@gmail.com> >> wrote: >> >>> True, George. No room for such goof-ups. A helpless person would have >>> been left stranded with nowhere to look for. Not at all excusable >>> >>> On 3/26/23, George Abraham <george.abrah...@gmail.com> wrote: >>> > My first reaction when I read Payal's story was to think of all the >>> > wonderful experiences that I have personally had while flying Indigo. >>> I have >>> > been travelling on Indigo for years and my experience has been >>> amazing. I >>> > thought I should call Payal and tell her how good and sensitive people >>> at >>> > Indigo were and perhaps we should be forgiving and let them off the >>> hook. >>> > >>> > I shared Payal's mail with people I have got to know over the years at >>> > Indigo. They called me and wanted me to speak with Payal and persuade >>> her >>> > to withdraw her campaign against the airlines. Initially I thought I >>> should >>> > oblige and try. In this context I did speak to several friends who have >>> > flown Indigo and had glowing reports to share. We felt that Indigo and >>> > Vistara are among the few airlines who have shown an inclination to be >>> > disability friendly and perhaps we should be supportive of them. >>> > >>> > Till Goa, Payal too had a wonderful experience with Indigo. This >>> experience >>> > goes back to more than 10 years. In fact her first choice airline was >>> > Indigo. And then what does she get after all that. I recognize that >>> tomorrow >>> > this same episode could happen with any of us. What puts me off is >>> their >>> > attitude after screwing up. Wheelchair and human assistance that >>> airlines >>> > offer is part of their service protocol. They are not really doing us a >>> > favor. Even after the Ranchi episode, they had called me up and asked >>> if I >>> > could do a Face Book post talking of my great journeys with them. >>> Foolishly >>> > I agreed to do so. It was a case of acting without reading the details >>> of >>> > the episode. I realized the ordeal that the family at Ranchi must have >>> gone >>> > through after being offloaded. It was horrible. It was highly >>> insensitive >>> > and mindless of me to have made the post. >>> > >>> > I believe we as customers should have zero tolerance when it comes to >>> > condoning service goof ups. We have to expect and demand the best, no >>> > compromising there. I might have had 100 out of 100 great experiences, >>> but >>> > if the 101st experience goes south, I must scream and call it out. >>> > >>> > >>> > >>> > >>> > >>> > >>> > >>> > >>> > >>> > -- >>> > Disclaimer: >>> > 1. Contents of the mails, factual, or otherwise, reflect the thinking >>> of the >>> > person sending the mail and AI in no way relates itself to its >>> veracity; >>> > >>> > 2. AI cannot be held liable for any commission/omission based on the >>> mails >>> > sent through this mailing list.. >>> > >>> > >>> > Search for old postings at: >>> > http://www.mail-archive.com/accessindia@accessindia.org.in/ >>> > --- >>> > You received this message because you are subscribed to the Google >>> Groups >>> > "AccessIndia" group. >>> > To unsubscribe from this group and stop receiving emails from it, send >>> an >>> > email to accessindia+unsubscr...@accessindia.org.in. >>> > To view this discussion on the web visit >>> > >>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/012701d95fee%24050cf250%240f26d6f0%24%40gmail.com >>> . >>> > >>> >>> >>> -- >>> Warm Regards >>> Sandeep Singh >>> >>> -- >>> Disclaimer: >>> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >>> the person sending the mail and AI in no way relates itself to its veracity; >>> >>> 2. AI cannot be held liable for any commission/omission based on the >>> mails sent through this mailing list.. >>> >>> >>> Search for old postings at: >>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>> --- >>> You received this message because you are subscribed to the Google >>> Groups "AccessIndia" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an email to accessindia+unsubscr...@accessindia.org.in. >>> To view this discussion on the web visit >>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAD4A2BSuJ2EdNAW4dqqcrhUQL%2BajSFm-tL%2Bfg-iyAEArxyFq7Q%40mail.gmail.com >>> . >>> >> -- >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the person sending the mail and AI in no way relates itself to its veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the >> mails sent through this mailing list.. >> >> >> Search for old postings at: >> http://www.mail-archive.com/accessindia@accessindia.org.in/ >> --- >> You received this message because you are subscribed to the Google Groups >> "AccessIndia" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to accessindia+unsubscr...@accessindia.org.in. >> > To view this discussion on the web visit >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFdvYB_Dgs1jTW4MDDTwPEJT0MKq6Qh0%3DD%3D9MZPR%3DqWTxFz5FQ%40mail.gmail.com >> <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFdvYB_Dgs1jTW4MDDTwPEJT0MKq6Qh0%3DD%3D9MZPR%3DqWTxFz5FQ%40mail.gmail.com?utm_medium=email&utm_source=footer> >> . >> > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/accessindia@accessindia.org.in/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to accessindia+unsubscr...@accessindia.org.in. > To view this discussion on the web visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAAx3Jh1HwRK1n7j3CfYg09%3DYpgCPf7yVT6Vw1f-cBTTpFpUPBg%40mail.gmail.com > <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAAx3Jh1HwRK1n7j3CfYg09%3DYpgCPf7yVT6Vw1f-cBTTpFpUPBg%40mail.gmail.com?utm_medium=email&utm_source=footer> > . > -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to accessindia+unsubscr...@accessindia.org.in. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFdvYB-eTmMkbs4QUeYnLgDYLLw7V0-WAA35Hvq6cn9qgpQbOg%40mail.gmail.com.
