Hi Payal, I too think that Indigo's service has gone south recently. In contrast to many, I have always found Indigo crew unaware of a blind person boarding the flight in my case. I had to take Indigo as the last leg of an International itinerary last month and the experience was so mixed bag that at one point I was considering to ditch the flight and take a taxi instead.
Thanks, Vaibhav On Sun, 26 Mar 2023 at 13:03, Payal Ki Jhankar <paya...@gmail.com> wrote: > Thanks, George, for that very honest email. I truly appreciate your > support, and validation of my campaign against them. There can be no bigger > betrayal, than people from within our community trying to thwart an honest > attempt at demanding redressal for a violation of my rights. Apart from > that, incidents such as this also proves how we are used bye agencies, and > organisations who claim to be allies; but, instead, only use us to improve > their own face value. This is reprehensible, and should be called out at > every instance. > Harshit, I agree with you, when you say, they sometimes need to feel the > pinch, where it hurts the most. > Payal > > On Sun, 26 Mar 2023 at 8:42 PM, Sandeep Singh <sandeepsingh...@gmail.com> > wrote: > >> True, George. No room for such goof-ups. A helpless person would have >> been left stranded with nowhere to look for. Not at all excusable >> >> On 3/26/23, George Abraham <george.abrah...@gmail.com> wrote: >> > My first reaction when I read Payal's story was to think of all the >> > wonderful experiences that I have personally had while flying Indigo. I >> have >> > been travelling on Indigo for years and my experience has been amazing. >> I >> > thought I should call Payal and tell her how good and sensitive people >> at >> > Indigo were and perhaps we should be forgiving and let them off the >> hook. >> > >> > I shared Payal's mail with people I have got to know over the years at >> > Indigo. They called me and wanted me to speak with Payal and persuade >> her >> > to withdraw her campaign against the airlines. Initially I thought I >> should >> > oblige and try. In this context I did speak to several friends who have >> > flown Indigo and had glowing reports to share. We felt that Indigo and >> > Vistara are among the few airlines who have shown an inclination to be >> > disability friendly and perhaps we should be supportive of them. >> > >> > Till Goa, Payal too had a wonderful experience with Indigo. This >> experience >> > goes back to more than 10 years. In fact her first choice airline was >> > Indigo. And then what does she get after all that. I recognize that >> tomorrow >> > this same episode could happen with any of us. What puts me off is their >> > attitude after screwing up. Wheelchair and human assistance that >> airlines >> > offer is part of their service protocol. They are not really doing us a >> > favor. Even after the Ranchi episode, they had called me up and asked >> if I >> > could do a Face Book post talking of my great journeys with them. >> Foolishly >> > I agreed to do so. It was a case of acting without reading the details >> of >> > the episode. I realized the ordeal that the family at Ranchi must have >> gone >> > through after being offloaded. It was horrible. It was highly >> insensitive >> > and mindless of me to have made the post. >> > >> > I believe we as customers should have zero tolerance when it comes to >> > condoning service goof ups. We have to expect and demand the best, no >> > compromising there. I might have had 100 out of 100 great experiences, >> but >> > if the 101st experience goes south, I must scream and call it out. >> > >> > >> > >> > >> > >> > >> > >> > >> > >> > -- >> > Disclaimer: >> > 1. Contents of the mails, factual, or otherwise, reflect the thinking >> of the >> > person sending the mail and AI in no way relates itself to its veracity; >> > >> > 2. AI cannot be held liable for any commission/omission based on the >> mails >> > sent through this mailing list.. >> > >> > >> > Search for old postings at: >> > http://www.mail-archive.com/accessindia@accessindia.org.in/ >> > --- >> > You received this message because you are subscribed to the Google >> Groups >> > "AccessIndia" group. >> > To unsubscribe from this group and stop receiving emails from it, send >> an >> > email to accessindia+unsubscr...@accessindia.org.in. >> > To view this discussion on the web visit >> > >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/012701d95fee%24050cf250%240f26d6f0%24%40gmail.com >> . >> > >> >> >> -- >> Warm Regards >> Sandeep Singh >> >> -- >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the person sending the mail and AI in no way relates itself to its veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the >> mails sent through this mailing list.. >> >> >> Search for old postings at: >> http://www.mail-archive.com/accessindia@accessindia.org.in/ >> --- >> You received this message because you are subscribed to the Google Groups >> "AccessIndia" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to accessindia+unsubscr...@accessindia.org.in. >> To view this discussion on the web visit >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAD4A2BSuJ2EdNAW4dqqcrhUQL%2BajSFm-tL%2Bfg-iyAEArxyFq7Q%40mail.gmail.com >> . >> > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/accessindia@accessindia.org.in/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to accessindia+unsubscr...@accessindia.org.in. > To view this discussion on the web visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFdvYB_Dgs1jTW4MDDTwPEJT0MKq6Qh0%3DD%3D9MZPR%3DqWTxFz5FQ%40mail.gmail.com > <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFdvYB_Dgs1jTW4MDDTwPEJT0MKq6Qh0%3DD%3D9MZPR%3DqWTxFz5FQ%40mail.gmail.com?utm_medium=email&utm_source=footer> > . > -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to accessindia+unsubscr...@accessindia.org.in. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAAx3Jh1HwRK1n7j3CfYg09%3DYpgCPf7yVT6Vw1f-cBTTpFpUPBg%40mail.gmail.com.
