in our region, we usually travel by local trains. there the major problem is
regarding 2 seats reserved for handicapped. someone will be occupied in that
and they won't vacate even if we convince them. one more problem is while
traveling in general coaches in night. some people will be sleeping on the
seats and they make big quarrels if we wake them as if it is their birth
right and they are traveling in sleeper coaches. can such problems be
addressed with this service? I just checked and it is working in our region
also. but some times they give wrong information. for example, the web site
which they give for status checking in the sms, I checked it and no where is
an option to check such complaint status. once I wrote "how to use this
facility? please give details." they gave the address of IRCTC. but as you
know, IRCTC site contains nothing about this SMS service.
Umesha
----- Original Message -----
From: "bhawani shankar verma" <bsvermad...@gmail.com>
To: <accessindia@accessindia.org.in>
Sent: Tuesday, 13 March, 2012 7:42 AM
Subject: Re: [AI] MY EXPERIENCE WITH RAILWAY COMPLAINT
just type your complaint or suggestions and send it. nothing to do extra.
no syntax is required. i did not use any pre-defined syntax. i just typed
"please vacate handicap coach, train no.12855, next station is xxx" if
you know the station code will more be specific to serve. in my case and
on the very first trial it workd. i can't say whether it will work another
cases or not.
----- Original Message -----
From: "Umesha Economics" <umesha....@gmail.com>
To: <accessindia@accessindia.org.in>
Sent: Tuesday, March 13, 2012 5:04 AM
Subject: Re: [AI] MY EXPERIENCE WITH RAILWAY COMPLAINT
where can we find more details as to how to use the service and what are
the matters on which we can complain and syntax of the message etc.? I
just sent a message "how to use this facility? please explain." they
replied "for further details visit IRCTC website." I visited the irctc
site and got no information about the service except the railway booking
information. also the web site which they refer in their initial message
regarding status also contain any provision for checking the status.
Umesha
----- Original Message -----
From: "Asudani, Rajesh" <rajeshasud...@rbi.org.in>
To: <accessindia@accessindia.org.in>
Sent: Monday, 12 March, 2012 10:35 AM
Subject: Re: [AI] MY EXPERIENCE WITH RAILWAY COMPLAINT
Amazing!!!!
Hope it continues....
What number you sent message to?
Is it 8121281212
Then, there must be a number for every zone/division?
Sometimes, in their zeal, they also ask escorts to vacate.
It so happened when I was returning from Mumbai and they asked my escort
to disembark, it was with much difficulty that I managed to convince
them that she was my bona fide escort, and had a right to travel in
handicapped coach, though she was sighted!!!!
-----Original Message-----
From: accessindia-boun...@accessindia.org.in
[mailto:accessindia-boun...@accessindia.org.in] On Behalf Of bhawani
shankar verma
Sent: Sunday, March 11, 2012 8:11 PM
To: access india
Subject: [AI] MY EXPERIENCE WITH RAILWAY COMPLAINT
hello accessindia!
today i had a good experience with rail complaint system. i was
travelling from bilaspur to durg on train no.12855 in handicap coach.
the coach was completely packed with non-disabled passengers. only 3-4
disabled passengers were travelling in the coach. i sent message "please
vacate handicap coach, train no.12855, next station is byt, bhatapara.
as the station arived the force came and till raipur railway station,
the coach was vacated. they were shouting to the passengers that they
are recieving message rapidly from their head office to vacate the
coach.
thanks,
bhawani
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