So I've noticed a slide recently of what I would consider 'Email
Etiquette' Customers send an email with no subject line. Or reply to
an old email, with a new topic. EG: our billing system sends out
automated invoices. A customer will just reply to one of those emails,
weeks later, with a service issue. Doesn't bother to change the subject
line or anything. Another common email is just an email with the text
"my internet is down" No name/address/phone, anything else
identifiable. sometimes the email they use is in our system and we can
find it that way, other times not.
At some point I must have learned how to use email, I'm guessing people
no longer learn that.
And don't get me started on the people that text the main office
number. I mean, we do get the SMS messages, but again, usually it's
just a text like 'Internet is not working' With nothing else to know
who it is.
--
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
