Text? What is this text you speak of...
I tell my kids I love email because of its real time nature...
From: Matt Corcoran
Sent: Monday, July 1, 2019 3:36 PM
To: AnimalFarm Microwave Users Group
Subject: Re: [AFMUG] OT: Email Etiquette
You think writing Etiquette is bad. How about reading Etiquette. I find
when you send a clean point by point list via email. Half the time people only
respond to the first point and dump the rest.
Some people think email is just another way to text.
From: AF <af-boun...@af.afmug.com> on behalf of Lewis Bergman
<lewis.berg...@gmail.com>
Reply-To: AnimalFarm Microwave Users Group <af@af.afmug.com>
Date: Monday, July 1, 2019 at 10:45 AM
To: AnimalFarm Microwave Users Group <af@af.afmug.com>
Subject: Re: [AFMUG] OT: Email Etiquette
It's funny. Many people are hyper sensative about privacy, but when their
internet breaks, they believe you should be able to read their minds, know
everything about their issue, and be able to devine anything else that might
have happened in or around their property that might have caused the issue.
I also find the older people get, the less they seem to remember that whoever
they are communicting with, no matter the method, may not have any context for
the conversation. Many times, the conversation they were having was in their
own head.
Before my father died I remember an email he sent to a model airplane supplier
he purchased a lot of product from. It basically went something like this:
"I got this order in late and some stuff was missing and another thing was
broken. Can you make this right? Thanks". He probably ordered 5 times a month
from this company. There is no way they could have been anything but confused.
My dad was well spoken and intelligent and wrote email like he was a drunken
toddler.
On Mon, Jul 1, 2019 at 8:50 AM Bill Prince <part15...@gmail.com> wrote:
I think there are a couple of issues. First, people who attempt to use
email on their phone with some crappy email interface can barely
actually send the email, let alone leave any identifiable information.
Second is people who are not even slightly technical who just don't know
how to use email. E.g.: We have a neighbor with whom we share a private
road. He will dig up an email string from 3 years ago and "reply all",
even though the subject line is 3 years old and has nothing to do with
what he's talking about today.
IOW, I don't think it's so much etiquette as it is ignorance.
bp
<part15sbs{at}gmail{dot}com>
On 7/1/2019 4:08 AM, Nate Burke wrote:
> So I've noticed a slide recently of what I would consider 'Email
> Etiquette' Customers send an email with no subject line. Or reply to
> an old email, with a new topic. EG: our billing system sends out
> automated invoices. A customer will just reply to one of those
> emails, weeks later, with a service issue. Doesn't bother to change
> the subject line or anything. Another common email is just an email
> with the text "my internet is down" No name/address/phone, anything
> else identifiable. sometimes the email they use is in our system and
> we can find it that way, other times not.
>
> At some point I must have learned how to use email, I'm guessing
> people no longer learn that.
>
> And don't get me started on the people that text the main office
> number. I mean, we do get the SMS messages, but again, usually it's
> just a text like 'Internet is not working' With nothing else to know
> who it is.
>
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Lewis Bergman
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