I'm seeing all that same stuff. Plus people writing tech support requests on payment slips.
Occasionally spend a bunch of time tracking down who a text message is from, and find they aren't even our customer. From: AF <af-boun...@af.afmug.com> On Behalf Of Jim Bouse [Brazos WiFi] Sent: Monday, July 1, 2019 6:13 AM To: AnimalFarm Microwave Users Group <af@af.afmug.com> Subject: Re: [AFMUG] OT: Email Etiquette +1 Sent via the Samsung Galaxy S8 Active, an AT&T 5G Evolution capable smartphone -------- Original message -------- From: Nate Burke <n...@blastcomm.com <mailto:n...@blastcomm.com> > Date: 7/1/19 6:09 AM (GMT-06:00) To: Animal Farm <af@af.afmug.com <mailto:af@af.afmug.com> > Subject: [AFMUG] OT: Email Etiquette So I've noticed a slide recently of what I would consider 'Email Etiquette' Customers send an email with no subject line. Or reply to an old email, with a new topic. EG: our billing system sends out automated invoices. A customer will just reply to one of those emails, weeks later, with a service issue. Doesn't bother to change the subject line or anything. Another common email is just an email with the text "my internet is down" No name/address/phone, anything else identifiable. sometimes the email they use is in our system and we can find it that way, other times not. At some point I must have learned how to use email, I'm guessing people no longer learn that. And don't get me started on the people that text the main office number. I mean, we do get the SMS messages, but again, usually it's just a text like 'Internet is not working' With nothing else to know who it is. -- AF mailing list AF@af.afmug.com <mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
-- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
