Or of curiosity, if we built an SMS auto responder that either responded with some basic questions you need answered it maybe with a couple of different web addresses would that be helpful and interesting enough to pay for?
Something like if someone texted "My internet is down" it would look for keywords or phrases and respond with "Please send your full name and address" Or "please fill out or request form at https://yourinternet.com/service.html " On Mon, Jul 1, 2019, 6:37 AM Ken Hohhof <af...@kwisp.com> wrote: > I’m seeing all that same stuff. > > Plus people writing tech support requests on payment slips. > > Occasionally spend a bunch of time tracking down who a text message is > from, and find they aren’t even our customer. > > > > *From:* AF <af-boun...@af.afmug.com> *On Behalf Of *Jim Bouse [Brazos > WiFi] > *Sent:* Monday, July 1, 2019 6:13 AM > *To:* AnimalFarm Microwave Users Group <af@af.afmug.com> > *Subject:* Re: [AFMUG] OT: Email Etiquette > > > > +1 > > > > > > > > Sent via the Samsung Galaxy S8 Active, an AT&T 5G Evolution capable > smartphone > > > > > > -------- Original message -------- > > From: Nate Burke <n...@blastcomm.com> > > Date: 7/1/19 6:09 AM (GMT-06:00) > > To: Animal Farm <af@af.afmug.com> > > Subject: [AFMUG] OT: Email Etiquette > > > > So I've noticed a slide recently of what I would consider 'Email > Etiquette' Customers send an email with no subject line. Or reply to > an old email, with a new topic. EG: our billing system sends out > automated invoices. A customer will just reply to one of those emails, > weeks later, with a service issue. Doesn't bother to change the subject > line or anything. Another common email is just an email with the text > "my internet is down" No name/address/phone, anything else > identifiable. sometimes the email they use is in our system and we can > find it that way, other times not. > > At some point I must have learned how to use email, I'm guessing people > no longer learn that. > > And don't get me started on the people that text the main office > number. I mean, we do get the SMS messages, but again, usually it's > just a text like 'Internet is not working' With nothing else to know > who it is. > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
-- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
