It's funny. Many people are hyper sensative about privacy, but when their
internet breaks, they believe you should be able to read their minds, know
everything about their issue, and be able to devine anything else that
might have happened in or around their property that might have caused the
issue.
I also find the older people get, the less they seem to remember that
whoever they are communicting with, no matter the method, may not have any
context for the conversation. Many times, the conversation they were having
was in their own head.
Before my father died I remember an email he sent to a model airplane
supplier he purchased a lot of product from. It basically went something
like this:
"I got this order in late and some stuff was missing and another thing was
broken. Can you make this right? Thanks". He probably ordered 5 times a
month from this company. There is no way they could have been anything but
confused.
My dad was well spoken and intelligent and wrote email like he was a
drunken toddler.
On Mon, Jul 1, 2019 at 8:50 AM Bill Prince <part15...@gmail.com> wrote:
> I think there are a couple of issues. First, people who attempt to use
> email on their phone with some crappy email interface can barely
> actually send the email, let alone leave any identifiable information.
>
> Second is people who are not even slightly technical who just don't know
> how to use email. E.g.: We have a neighbor with whom we share a private
> road. He will dig up an email string from 3 years ago and "reply all",
> even though the subject line is 3 years old and has nothing to do with
> what he's talking about today.
>
> IOW, I don't think it's so much etiquette as it is ignorance.
>
>
> bp
> <part15sbs{at}gmail{dot}com>
>
> On 7/1/2019 4:08 AM, Nate Burke wrote:
> > So I've noticed a slide recently of what I would consider 'Email
> > Etiquette' Customers send an email with no subject line. Or reply to
> > an old email, with a new topic. EG: our billing system sends out
> > automated invoices. A customer will just reply to one of those
> > emails, weeks later, with a service issue. Doesn't bother to change
> > the subject line or anything. Another common email is just an email
> > with the text "my internet is down" No name/address/phone, anything
> > else identifiable. sometimes the email they use is in our system and
> > we can find it that way, other times not.
> >
> > At some point I must have learned how to use email, I'm guessing
> > people no longer learn that.
> >
> > And don't get me started on the people that text the main office
> > number. I mean, we do get the SMS messages, but again, usually it's
> > just a text like 'Internet is not working' With nothing else to know
> > who it is.
> >
>
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