Sometimes it just feels so good to fire a customer.
From: Mark Radabaugh
Sent: Monday, August 15, 2022 1:05 PM
To: AnimalFarm Microwave Users Group
Subject: Re: [AFMUG] Release of Liability Review
They were mad at the other provider before they switched to us - so who knows?
By the time she got to me she had already aggravated the installer, the field
service manager, the customer service manager, the billing manager, and the
operations manager.
Given there was little chance I could make her happy I figured it was better to
make 5 other people happy. She might not have been happy with the result, but
everybody else was.
Mark
On Aug 15, 2022, at 1:49 PM, Chuck McCown via AF <af@af.afmug.com> wrote:
Did she get service from some other provider?
From: Mark Radabaugh
Sent: Monday, August 15, 2022 11:40 AM
To: AnimalFarm Microwave Users Group
Subject: Re: [AFMUG] Release of Liability Review
Nope.
On Aug 15, 2022, at 12:19 PM, Chuck McCown via AF <af@af.afmug.com> wrote:
Did she ever capitulate?
From: Mark Radabaugh
Sent: Monday, August 15, 2022 7:05 AM
To: AnimalFarm Microwave Users Group
Subject: Re: [AFMUG] Release of Liability Review
Same. Customer refused to sign the service agreement after the install.
She was kind of pissed off when we went back and picked up the equipment.
Oh well.
Mark
On Aug 14, 2022, at 6:16 PM, Bill Prince <part15...@gmail.com> wrote:
I don't know about that. We've had people who requested service, and then
refused to sign our service agreement. No signy. No servicey. Our service
agreement was pretty short and simple.
--
bp
part15sbs{at}gmail{dot}com
On Sun, Aug 14, 2022 at 1:01 PM Josh Luthman
<j...@imaginenetworksllc.com> wrote:
You guys might not sign it, but a homeowner wanting fiber has the
choice of a) no fiber or b) sign it....they're going to sign it.
On Sun, Aug 14, 2022 at 12:10 AM Steve Jones
<thatoneguyst...@gmail.com> wrote:
That had like an 8 or 9 dollar price tag?
On Sat, Aug 13, 2022, 9:41 PM Chuck McCown via AF <af@af.afmug.com>
wrote:
They didn’t call for a locate prior to drilling. Scuba divers had
to dive inside the pipe and weld on a patch from the inside. Quite the ordeal.
Good thing we had good insurance.
From: Steve Jones
Sent: Saturday, August 13, 2022 8:25 PM
To: AnimalFarm Microwave Users Group
Subject: Re: [AFMUG] Release of Liability Review
Ouch
On Sat, Aug 13, 2022, 8:09 PM Chuck McCown via AF <af@af.afmug.com>
wrote:
One of them was 48” I think and washed out a railroad track...
And it was our fault...
From: Chuck McCown via AF
Sent: Saturday, August 13, 2022 5:00 PM
To: AnimalFarm Microwave Users Group
Cc: Chuck McCown
Subject: Re: [AFMUG] Release of Liability Review
I have repaired tons of stuff, bought trees, bought sod, whatever
it takes to make the landowner happy. Not really their fault either if they
don’t know it is there. Just the cost of doing business. GL takes care of
hitting the city water main and washing it all into someone’s basement etc. My
crews have hit 4 city water mains and it is no picnic. 2 of them were our
fault.
From: Steve Jones
Sent: Saturday, August 13, 2022 3:32 PM
To: AnimalFarm Microwave Users Group
Subject: Re: [AFMUG] Release of Liability Review
When the attorney feeds back I may update the erosion control.
But I'm no taking liability for somebody who chooses not to water. Even if I
put sod down it still needs water. I can the soil back in a condition conducive
to root growth, but I cant control what the landowner does.
I'll add a link to the JULIE website so customer can see what my
responsibilities are there. I do think adding that the customer may need to
expose their own things that's a good idea.
Will be waiting on the attorney for the what I will do's since
that can open a whole lot of liabilities.
I've read through a bunch of them and they range from pristine
restoration all the way to fuck you, pay me.
I just dont want to hit some leech field tie in and have to pay
for that.
I carry more insurance than I need but I prefer to not use it.
Most everything I can locate with the utiliguard, and I can repair most
anything I hit unknowingly.
An example is a nearby guy knicked an unknown LP run to a garage.
It leaked half a full tank and he had to pay for it out of pocket. I'd pay it
too, I just dont want to be obligated to.
On Sat, Aug 13, 2022, 12:30 PM Chris Fabien <ch...@lakenetmi.com>
wrote:
I wouldn't sign either if I were a homeowner. I think you need
to more
clearly define what you will and won't do, and what you can and
cannot
reasonably avoid. For example, you can reasonably avoid a
private
power run to an out building if the homeowner discloses it's
existence, you should have equipment to locate the exact
path/depth.
Other things that are not locatable, what we do is put the
responsibility on the homeowner to locate & expose. We
typically have
to do this for drainage lines, dog fence wires etc. And you
definitely
do want a disclaimer of liability for hitting something that
was not
disclosed and you would have no way to know of it's existence.
Whether that disclaimer would stand up in court is another
issue. I
also think telling the homeowner they are responsible for future
erosion control is going too far, your crew should be doing
enough
restoration to stabilize the ground and get grass growing again.
On Sat, Aug 13, 2022 at 11:15 AM Steve Jones
<st...@togservice.com> wrote:
>
> You guys who do this want to review this and tell me what im
missing. Ive sent it to the attorney for review but shes more an estate
attorney, so may be that there are some gotchas im missing. I dont like that
its 2 pages, but I like liability even less.
> This is more for residential, small commercial and WISP/FISP
work . I assume if I get into a bigger drill and bigger work, those contracts
will address all that.
>
> Thanks in advance
> --
> AF mailing list
> AF@af.afmug.com
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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