Not really, just assuming the bigger you get, the more you run things like a big company. I see numbers. Not I see people. And that’s not all bad. Way too many of us in this industry get paid in personal pride and customer satisfaction but not so much in dollars. That’s not right when big ISPs like Comcast, AT&T and Verizon are getting rewarded very handsomely for cherry picking the most lucrative areas and striking deals like I’ll stop deploying fiber if you bundle my cellphones with your cable.
From: Josh Luthman via Af Sent: Thursday, November 20, 2014 4:08 PM To: [email protected] Subject: Re: [AFMUG] Network Monitoring in the 2010's You sound a bit bitter :( Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Nov 20, 2014 5:07 PM, "Ken Hohhof via Af" <[email protected]> wrote: Ooooh, look at all these customers and all this revenue. And think how much more profitable it could be with some cuts in the customer service budget, Travis was spending way too much there. If customers complain, we’ll sell them service plans. Now customer service is a profit center not a cost center. Plus we’ll charge Idaho customers $10/mo more than Utah customers because there’s less competition. Damn, we’re good. From: Josh Luthman via Af Sent: Thursday, November 20, 2014 3:54 PM To: [email protected] Subject: Re: [AFMUG] Network Monitoring in the 2010's So you're saying definitely not based on customer service... Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Nov 20, 2014 4:49 PM, "Chuck McCown via Af" <[email protected]> wrote: Pretty sure it was based on revenue stream and the quality of the network. Canopy based systems got more than Trango or UBNT etc. From: Josh Luthman via Af Sent: Thursday, November 20, 2014 2:45 PM To: [email protected] Subject: Re: [AFMUG] Network Monitoring in the 2010's I have to think the company was worth more because of location. I doubt JAB could care less what the quality of tech support was. Another WISP in Utah was another drop in the bucket. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Nov 20, 2014 4:42 PM, "Chuck McCown via Af" <[email protected]> wrote: The day is coming when that statement can be verified... ;-) -----Original Message----- From: Travis Johnson via Af Microserv. You remember, the company that was 10x larger than yours and sold to JAB for more, per sub, than any other company so far. :)
