This isn't exactly what I had in mind but using a router with display would really help the customer understand the current state of their connection.
Steve B. _____ From: Af [mailto:af-boun...@afmug.com] On Behalf Of Ken Hohhof via Af Sent: Friday, December 26, 2014 12:35 PM To: af@afmug.com Subject: Re: [AFMUG] Customer - Detailed Usage Report You could put in one of the Mikrotik routers that have the LCD and lock it to displaying the WAN side bandwidth graph. It won't tell them what is using all the bandwidth, but they can certainly go around shutting stuff off to see what is causing the usage. Like oh, it went down when I shut off the satellite TV receiver, I didn't know that used the Internet. Or look, it goes up whenever my daughter uses Facetime, that uses the Internet? Or we all clicked to upgrade our iOS versions and the graph has been pegged for the last day, meanwhile my Xbox games are lagging. From: Josh Luthman via Af <mailto:af@afmug.com> Sent: Friday, December 26, 2014 11:29 AM To: af@afmug.com Subject: Re: [AFMUG] Customer - Detailed Usage Report Powercode does bits down to the minute. If you want more detailed you'll probably need ntop or Procera. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Dec 26, 2014 12:01 PM, "Wireless Admin via Af" <af@afmug.com> wrote: Can anyone suggest a system that would allow an ISP to provide a customer a detailed report on Internet usage. I'm talking about the ability to show a customer, on usage based billing, what caused the consumption. My thought would be to route the customers IP through a specialized process for a limited period of time so details could be collected. A sort of debug mode. Steve B
