Oh and if a customer is a huge PITA or doesn't want to pay, the answer is not to keep trying to please them, it's "sorry we couldn't please you, here's a refund for the install (if they're not in arrears) and the phone number of our (least liked) competitor".
-----Original Message----- From: Trevor Bough <trevorbo...@gmail.com> Sender: "Af" <af-boun...@afmug.com> Date: Wed, 7 Jan 2015 00:21:09 To: <af@afmug.com> Reply-To: af@afmug.com Subject: [AFMUG] New WISP Hi guys, long time listener, first time caller. I'm looking at starting a new rural WISP and was wondering if you guys could share some of the things you wish you had known when you started out. Things to absolutely stay away from, things that you didn't think of first, but made your life 10x easier, etc. Any info would be greatly appreciated!
