Oh, and unless computer repair is part of your business, make friends with the local computer shops. Once you determine something is not your problem, you can spend a small amount of time trying to be helpful, but then you need to tell the customer to call the computer guy. Who can charge time and materials. And who will appreciate the referral and return the favor. Do NOT open up a customer computer or make anything but minor changes to it, otherwise you will be blamed for everything that goes wrong with that computer for the rest of its life. If you’re not getting paid to work on their computer (wireless printer, smart TV, etc.), it’s all risk and no reward for you.
Computer guys can send customers to you, or to your competitor. Especially true of small businesses. Some of them would eat a bug if their computer guy told them to. And don’t send anyone to Geek Squad. From: Jon Langeler Sent: Tuesday, January 06, 2015 7:51 PM To: af@afmug.com Subject: Re: [AFMUG] New WISP don't bother with anything single polarity at this stage. don't do your own installs. be well funded. have free help. things like that... Sent from my iPhone On Jan 6, 2015, at 7:21 PM, Trevor Bough <trevorbo...@gmail.com> wrote: Hi guys, long time listener, first time caller. I'm looking at starting a new rural WISP and was wondering if you guys could share some of the things you wish you had known when you started out. Things to absolutely stay away from, things that you didn't think of first, but made your life 10x easier, etc. Any info would be greatly appreciated!
