I just talked to the customer again and the Netflix error he is getting is
1016.
If he clicks OK and Play, it starts playing again. Of course the Netflix
troubleshooting tips say things like power cycle your router and modem.
The only thing that occurs to me is we put in a Mikrotik router with 2.4 GHz
WiFi, previously he was using a Frontier DSL modem, not sure if that was
dual band WiFi or not. But if I Google Netflix error 1016, some of the
suggestions involve turning off Bluetooth on the iPad. Other suggestions
have to do with location services. None of those sound logical to me, but
who knows with iDevices and Netflix apps.
-----Original Message-----
From: Ken Hohhof
Sent: Thursday, July 09, 2015 4:08 PM
To: af@afmug.com
Subject: [AFMUG] Netflix app on iPad keeps asking to reconnect
I have a new customer who says our Internet is faster than the DSL they had
before, but he is having a problem with Netflix on his (WiFi only) iPad that
didn't occur on the DSL.
He says it will stop and say it is no longer connected, does he want to
reconnect? He clicks yes, and it works again for awhile.
I cannot find anything regarding this with Google. Can anyone enlighten me?
