Let’s not get sidetracked with a discussion of downgrading, I don’t think that’s relevant here. I do understand what you’re saying about the changelog – Mikrotik may have changed/fixed something from 6.19 to 6.29 silently without noting it in the changelog.
I was kind of hoping someone knew a trick to get the Netflix app to just keep playing rather than popping up an error message. Or had seen this problem before and knew how to fix it. The group key exchange timeout may be a red herring. I’m not sure if Mikrotik is doing a good thing by kicking the client off when the group key exchange fails after a key rotation. I guess it prevents a situation where the client can’t talk to other clients on the same LAN because multicast/broadcast traffic isn’t getting through. But maybe it would be less intrusive to just wait for the next key rotation to restore that functionality rather than forcing a disconnect. Also I’m not sure why they won’t let you set the key rotation interval longer than 1 hour or turn off rotation entirely, probably for security reasons. From: Mike Hammett Sent: Friday, July 10, 2015 8:12 AM To: af@afmug.com Subject: Re: [AFMUG] Netflix app on iPad keeps asking to reconnect The don't downgrade applies to ROS version and firmware. There may not be an issue with a given product and two versions, but it's a good habit to get into. Mikrotik's changelog is like cheating on your spouse. Everyone sees you behaving differently now, but there's no official paperwork showing it. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com -------------------------------------------------------------------------------- From: "Ken Hohhof" <af...@kwisp.com> To: af@afmug.com Sent: Friday, July 10, 2015 8:06:13 AM Subject: Re: [AFMUG] Netflix app on iPad keeps asking to reconnect This particular router has Routerboard FW 3.18 so I think it was upgraded to 6.19 not downgraded. Also, I don’t see any wireless related changes in the changelog from 6.19 to 6.29. I’m thinking of changing the group key update interval from 5m to 1h which I think is the max. I’m not sure if the group key exchange timeouts are due to the client being in sleep mode, or a problem I should be worrying about. The fact that the Mikrotik sends deauth to disconnect the client which then immediately connects doesn’t seem like a good think. Without the deauth and disconnect, I would not expect unicast traffic to be affected. I’m thinking the iPad knows the WiFi disconnected and tells the app which then pops up the annoying error which requires the user to tap OK and then Play. If I change the timeout to 1h and the frequency of the problem stays the same, I think that will eliminate this as the possible cause. Reading the logs can be confusing, it’s amazing how many iPhones and iPads one family can have. Hard to sort out the problems from normal events. From: Mike Hammett Sent: Friday, July 10, 2015 7:20 AM To: af@afmug.com Subject: Re: [AFMUG] Netflix app on iPad keeps asking to reconnect I don't believe you're ever supposed to downgrade a device's shipped software, due to unknown chipset\driver changes. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com -------------------------------------------------------------------------------- From: "Ken Hohhof" <af...@kwisp.com> To: af@afmug.com Sent: Thursday, July 9, 2015 9:42:19 PM Subject: Re: [AFMUG] Netflix app on iPad keeps asking to reconnect Actually no, I have everything on 6.19 because it was stable for me and I don't like facing the choice of either upgrading everything in the field every month or having every router on a different version. I've even been downgrading the latest shipment of 951G's that came in with 6.23. Usually switching to Mikrotik from store bought routers solves a lot of iPad/iPhone problems for us. He said this is the latest iPad, would that be the iPad Air 2? I remember the iPad Air being new 2 Christmases ago. -----Original Message----- From: Justin Wilson - MTIN Sent: Thursday, July 09, 2015 9:20 PM To: af@afmug.com Subject: Re: [AFMUG] Netflix app on iPad keeps asking to reconnect Apple devices are picky on their wifi stuff when it comes to mikrotik. I assume you have upgraded to the latest version of RouterOS. This is one of the few times running the latest helps. I was running 6.21 on one of my APs in the house and anytime I roamed to it things became very slow. OS upgrade helped. Is this an iPad, Ipad2, iPad Air? Justin --- Justin Wilson <j...@mtin.net> http://www.mtin.net Managed Services � xISP Solutions � Data Centers http://www.thebrotherswisp.com Podcast about xISP topics http://www.midwest-ix.com Peering � Transit � Internet Exchange > On Jul 9, 2015, at 6:17 PM, Ken Hohhof <af...@kwisp.com> wrote: > > I just talked to the customer again and the Netflix error he is getting is > 1016. > > If he clicks OK and Play, it starts playing again. Of course the Netflix > troubleshooting tips say things like power cycle your router and modem. > > The only thing that occurs to me is we put in a Mikrotik router with 2.4 > GHz WiFi, previously he was using a Frontier DSL modem, not sure if that > was dual band WiFi or not. But if I Google Netflix error 1016, some of > the suggestions involve turning off Bluetooth on the iPad. Other > suggestions have to do with location services. None of those sound > logical to me, but who knows with iDevices and Netflix apps. > > > -----Original Message----- From: Ken Hohhof > Sent: Thursday, July 09, 2015 4:08 PM > To: af@afmug.com > Subject: [AFMUG] Netflix app on iPad keeps asking to reconnect > > I have a new customer who says our Internet is faster than the DSL they > had > before, but he is having a problem with Netflix on his (WiFi only) iPad > that > didn't occur on the DSL. > > He says it will stop and say it is no longer connected, does he want to > reconnect? He clicks yes, and it works again for awhile. > > I cannot find anything regarding this with Google. Can anyone enlighten > me? > > >