Yes, you can just reach out to supp...@ubnt.com for OOW repairs. On Thu, Aug 13, 2015 at 5:39 PM, Work <timothy.pct...@gmail.com> wrote:
> Who's the right support contact? I don't know if it was due to you guys > did not have things in place yet or what but I got the run around for 4 > months this past winter until you finally said you refuse out of warranty > repairs was for AF24 so is there something official in place yet Ben? > > — > Sent from Mailbox <https://www.dropbox.com/mailbox> > > > On Thu, Aug 13, 2015 at 7:07 PM, TJ Trout <t...@voltbb.com> wrote: > >> For an bad ethernet jack, just take it apart and find a new jack using >> the part number and buy a $70 smd rework station and flow a new one on in 5 >> minutes or less? >> >> On Thu, Aug 13, 2015 at 4:05 PM, Josh Luthman < >> j...@imaginenetworksllc.com> wrote: >> >>> Buying Af24 will pay $100 even if it doesn't work!!! >>> >>> Josh Luthman >>> Office: 937-552-2340 >>> Direct: 937-552-2343 >>> 1100 Wayne St >>> Suite 1337 >>> Troy, OH 45373 >>> On Aug 13, 2015 6:41 PM, "George Skorup" <geo...@cbcast.com> wrote: >>> >>>> Nope, gotta send one to get one. >>>> >>>> On 8/13/2015 5:37 PM, Josh Luthman wrote: >>>> >>>> O.o can I buy refurbs without a new one? >>>> >>>> Josh Luthman >>>> Office: 937-552-2340 >>>> Direct: 937-552-2343 >>>> 1100 Wayne St >>>> Suite 1337 >>>> Troy, OH 45373 >>>> On Aug 13, 2015 6:36 PM, "Ben Moore" < <ben.mo...@ubnt.com> >>>> ben.mo...@ubnt.com> wrote: >>>> >>>>> No, it is flat fee. Some may not be able to be repaired (lighting, >>>>> etc...). I believe cost is $400, but you can confirm with support. There >>>>> may be others out there that will do for less (for smaller repairs), so >>>>> you >>>>> could definitely look around. >>>>> >>>>> Thanks, >>>>> Ben >>>>> >>>>> On Thu, Aug 13, 2015 at 4:30 PM, Nate Burke <n...@blastcomm.com> >>>>> wrote: >>>>> >>>>>> So is the pricing dependent on what is wrong? Like a bad RJ45 port >>>>>> with no other issues would be less than say the RF is Fried, or took a >>>>>> lightening strike? >>>>>> >>>>>> >>>>>> On 8/13/2015 5:26 PM, Ben Moore wrote: >>>>>> >>>>>> I would contact support to get details, but basically you are not >>>>>> getting back your same unit. You get a refurbished unit and then your >>>>>> unit >>>>>> is repaired and put back in refurbished stock (there may be more to it >>>>>> than >>>>>> this...but this is basics ;)). >>>>>> >>>>>> On Thu, Aug 13, 2015 at 4:16 PM, Josh Luthman < >>>>>> <j...@imaginenetworksllc.com>j...@imaginenetworksllc.com> wrote: >>>>>> >>>>>>> So you decided to do it! Can you share the price publicly or is it >>>>>>> a case by case basis? >>>>>>> >>>>>>> >>>>>>> Josh Luthman >>>>>>> Office: 937-552-2340 >>>>>>> Direct: 937-552-2343 >>>>>>> 1100 Wayne St >>>>>>> Suite 1337 >>>>>>> Troy, OH 45373 >>>>>>> >>>>>>> On Thu, Aug 13, 2015 at 6:08 PM, Ben Moore <ben.mo...@ubnt.com> >>>>>>> wrote: >>>>>>> >>>>>>>> Nice Josh...We actually did more than think about it... >>>>>>>> >>>>>>>> Hi Nate - >>>>>>>> >>>>>>>> Go ahead and contact support and they will get you details on >>>>>>>> getting refurbished unit going. >>>>>>>> >>>>>>>> Thanks, >>>>>>>> Ben >>>>>>>> >>>>>>>> On Thu, Aug 13, 2015 at 4:03 PM, Josh Luthman < >>>>>>>> <j...@imaginenetworksllc.com>j...@imaginenetworksllc.com> wrote: >>>>>>>> >>>>>>>>> Ubnt thought about doing it... >>>>>>>>> >>>>>>>>> Josh Luthman >>>>>>>>> Office: 937-552-2340 >>>>>>>>> Direct: 937-552-2343 >>>>>>>>> 1100 Wayne St >>>>>>>>> Suite 1337 >>>>>>>>> Troy, OH 45373 >>>>>>>>> On Aug 13, 2015 6:01 PM, "Nate Burke" < <n...@blastcomm.com> >>>>>>>>> n...@blastcomm.com> wrote: >>>>>>>>> >>>>>>>>>> Anybody doing AF24 Repairs? I have an AF24 where an RJ45 didn't >>>>>>>>>> get crimped right and buggered up the jack on the radio. It seems >>>>>>>>>> like on >>>>>>>>>> a $1500 radio, this would be worth repairing. Anybody doing these? >>>>>>>>>> The >>>>>>>>>> radio was working fine until the bad crimp was plugged in, now it >>>>>>>>>> won't >>>>>>>>>> make good contact with the pins anymore. >>>>>>>>>> >>>>>>>>>> Nate >>>>>>>>>> >>>>>>>>> >>>>>>>> >>>>>>> >>>>>> >>>>>> >>>>> >>>> >> >
