Gee.. you are not plugged into the right grape vines ... I will let the following Matt Hardy email speak for it self :)
------------------------------------------------- ----- Original Message ----- From: "Matt Hardy" <m...@ubnt.com> To: memb...@wispa.org Sent: Tuesday, May 5, 2015 11:09:13 PM Subject: Re: [WISPA Members] Air Fiber 24 Repairs Hi guys, What issues are you seeing? We're introducing a new option in our store (hidden for now), if you have something that's gone wrong after warranty period, we'll look at it, see if we can either repair it or replace it with a newly refurbished unit for you: https://store.ubnt.com/airfiber-repair.html We haven't announced this yet, but let us know what you think. Send me an email if you do purchase this; since it's new, we may not notice it right away... Thanks, Matt ----------------------------------------------------------------------------------------------------- Faisal Imtiaz Snappy Internet & Telecom 7266 SW 48 Street Miami, FL 33155 Tel: 305 663 5518 x 232 Help-desk: (305)663-5518 Option 2 or Email: supp...@snappytelecom.net ----- Original Message ----- > From: "Work" <timothy.pct...@gmail.com> > To: af@afmug.com > Cc: af@afmug.com > Sent: Thursday, August 13, 2015 7:39:44 PM > Subject: Re: [AFMUG] AF24 Repairs > Who's the right support contact? I don't know if it was due to you guys did > not have things in place yet or what but I got the run around for 4 months > this past winter until you finally said you refuse out of warranty repairs > was for AF24 so is there something official in place yet Ben? > — > Sent from Mailbox > On Thu, Aug 13, 2015 at 7:07 PM, TJ Trout < t...@voltbb.com > wrote: > > For an bad ethernet jack, just take it apart and find a new jack using the > > part number and buy a $70 smd rework station and flow a new one on in 5 > > minutes or less? > > > On Thu, Aug 13, 2015 at 4:05 PM, Josh Luthman < j...@imaginenetworksllc.com > > > > > wrote: > > > > Buying Af24 will pay $100 even if it doesn't work!!! > > > > > > Josh Luthman > > > > > > Office: 937-552-2340 > > > > > > Direct: 937-552-2343 > > > > > > 1100 Wayne St > > > > > > Suite 1337 > > > > > > Troy, OH 45373 > > > > > > On Aug 13, 2015 6:41 PM, "George Skorup" < geo...@cbcast.com > wrote: > > > > > > > Nope, gotta send one to get one. > > > > > > > > > > On 8/13/2015 5:37 PM, Josh Luthman wrote: > > > > > > > > > > > O.o can I buy refurbs without a new one? > > > > > > > > > > > > > > > Josh Luthman > > > > > > > > > > > > > > > Office: 937-552-2340 > > > > > > > > > > > > > > > Direct: 937-552-2343 > > > > > > > > > > > > > > > 1100 Wayne St > > > > > > > > > > > > > > > Suite 1337 > > > > > > > > > > > > > > > Troy, OH 45373 > > > > > > > > > > > > > > > On Aug 13, 2015 6:36 PM, "Ben Moore" < ben.mo...@ubnt.com > wrote: > > > > > > > > > > > > > > > > No, it is flat fee. Some may not be able to be repaired (lighting, > > > > > > etc...). > > > > > > I > > > > > > believe cost is $400, but you can confirm with support. There may > > > > > > be > > > > > > others > > > > > > out there that will do for less (for smaller repairs), so you could > > > > > > definitely look around. > > > > > > > > > > > > > > > > > > > > > Thanks, > > > > > > > > > > > > > > > > > > > > > Ben > > > > > > > > > > > > > > > > > > > > > On Thu, Aug 13, 2015 at 4:30 PM, Nate Burke < n...@blastcomm.com > > > > > > > wrote: > > > > > > > > > > > > > > > > > > > > > > So is the pricing dependent on what is wrong? Like a bad RJ45 > > > > > > > port > > > > > > > with > > > > > > > no > > > > > > > other issues would be less than say the RF is Fried, or took a > > > > > > > lightening > > > > > > > strike? > > > > > > > > > > > > > > > > > > > > > > > > > > > > On 8/13/2015 5:26 PM, Ben Moore wrote: > > > > > > > > > > > > > > > > > > > > > > > > > > > > > I would contact support to get details, but basically you are > > > > > > > > not > > > > > > > > getting > > > > > > > > back your same unit. You get a refurbished unit and then your > > > > > > > > unit > > > > > > > > is > > > > > > > > repaired and put back in refurbished stock (there may be more > > > > > > > > to > > > > > > > > it > > > > > > > > than > > > > > > > > this...but this is basics ;)). > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > On Thu, Aug 13, 2015 at 4:16 PM, Josh Luthman < > > > > > > > > j...@imaginenetworksllc.com > > > > > > > > > > > > > > > > > wrote: > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > So you decided to do it! Can you share the price publicly or > > > > > > > > > is > > > > > > > > > it > > > > > > > > > a > > > > > > > > > case > > > > > > > > > by > > > > > > > > > case basis? > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Josh Luthman > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Office: 937-552-2340 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Direct: 937-552-2343 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > 1100 Wayne St > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Suite 1337 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Troy, OH 45373 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > On Thu, Aug 13, 2015 at 6:08 PM, Ben Moore < > > > > > > > > > ben.mo...@ubnt.com > > > > > > > > > > > > > > > > > > > wrote: > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Nice Josh...We actually did more than think about it... > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Hi Nate - > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Go ahead and contact support and they will get you details > > > > > > > > > > on > > > > > > > > > > getting > > > > > > > > > > refurbished unit going. > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Thanks, > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Ben > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > On Thu, Aug 13, 2015 at 4:03 PM, Josh Luthman < > > > > > > > > > > j...@imaginenetworksllc.com > > > > > > > > > > > > > > > > > > > > > wrote: > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Ubnt thought about doing it... > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Josh Luthman > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Office: 937-552-2340 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Direct: 937-552-2343 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > 1100 Wayne St > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Suite 1337 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Troy, OH 45373 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > On Aug 13, 2015 6:01 PM, "Nate Burke" < > > > > > > > > > > > n...@blastcomm.com > > > > > > > > > > > > > > > > > > > > > > > wrote: > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Anybody doing AF24 Repairs? I have an AF24 where an > > > > > > > > > > > > RJ45 > > > > > > > > > > > > didn't > > > > > > > > > > > > get > > > > > > > > > > > > crimped > > > > > > > > > > > > right and buggered up the jack on the radio. It seems > > > > > > > > > > > > like > > > > > > > > > > > > on > > > > > > > > > > > > a > > > > > > > > > > > > $1500 > > > > > > > > > > > > radio, > > > > > > > > > > > > this would be worth repairing. Anybody doing these? The > > > > > > > > > > > > radio > > > > > > > > > > > > was > > > > > > > > > > > > working > > > > > > > > > > > > fine until the bad crimp was plugged in, now it won't > > > > > > > > > > > > make > > > > > > > > > > > > good > > > > > > > > > > > > contact > > > > > > > > > > > > with > > > > > > > > > > > > the pins anymore. > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Nate > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >
