Nate, Can you go into a little more detail on how you monitor those SMs?
I always get a kick out of the Saturday afternoon calls when they have not had internet for three days. I generally tell them I have put them in the schedule for Monday and its a shame they didnt call sooner I was right by their house twice during the week. I know I should bite my tongue but sometimes I cant help myself. I think a lot of the time people say its hasnt working in days thinking it will add some level of priority to it when in fact it just went off line a few minutes ago. Best regards, Brandon Yuchasz GogebicRange.net www.gogebicrange.net <http://www.gogebicrange.net/> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Nate Burke Sent: Tuesday, June 14, 2016 10:00 AM To: af@afmug.com Subject: Re: [AFMUG] Session Counts in ePMP I monitor all SM's directly (FSK,450 and EPMP).� Makes it very easy to see if they have changing signal levels, or when they dropped out.� Like if they slowly lose signal the entire month of May, then you know it's trees.� But if they just lost 20db one day, then it moved.� If it just dropped offline, then power supply.� Also monitor the Sub Bandwidth, when they say 'No internet for a 2 days'� You can tell them 'Check with your Kids, because someone has been streaming non stop'.� Or the '2 days' really is only 2 hours, but they want you to think it's worse. On 6/14/2016 9:25 AM, Brandon Yuchasz wrote: Since I came from a FSK background and then started in on the 450 platform I am having a few issues troubleshooting customers on ePMP. In FSK and 450 you can log into the AP pull up the Session Status tab and then scroll through looking at the session counts, re-registrations, power levels and even see the SMs that are idle. So if you are looking up a customer that �hasn�t has internet since Monday� and you see they went idle with only one session count and a� -62 at the time. You can assume the power supply got damaged in the storm Monday afternoon. A little on the phone support and they verify no green light.� On the other hand now that the leaves are on the trees and nice and thick we can scroll through the session counts and find customers that have been up for 8 years that are now having issues with the tree cover. 568 session counts in 24 hours. Yep best put them in the schedule and get out at take a look. � So�. Where the heck do I find similar information in ePMP. I can�t even find if a session is idle.� I can find how many SMs have registered to the AP but no specifics about which SM it was or if all the extras are one SM , guys doing site surveys or a combo of both. So how are you guys troubleshooting the ePMP platform? I feel blind using this stuff. � Best regards, Brandon Yuchasz GogebicRange.net www.gogebicrange.net <http://www.gogebicrange.net/> �
