This is why I prefer my billing server live on my network and I back it up.
On Oct 17, 2017 12:32 PM, "Chuck McCown" <ch...@wbmfg.com> wrote: > I am sure you have the rights to all your data and they probably give you > custody of periodic backups. > > *From:* Adam Moffett > *Sent:* Tuesday, October 17, 2017 11:30 AM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] Sonar > > What would your recourse be if you DID have a contract? > They might have a pending lawsuit, but you'd still be high and dry. It'll > come down to trust. > > ....and I imagine they'd produce a contract if you asked for one. > > > ------ Original Message ------ > From: "Matt Hoppes" <mattli...@rivervalleyinternet.net> > To: af@afmug.com > Sent: 10/17/2017 1:27:39 PM > Subject: Re: [AFMUG] Sonar > > > It also means at any point they can just close up shop leaving my data and > my customer information high and dry with no recourse. > > On Oct 17, 2017, at 13:24, Josh Reynolds <j...@kyneticwifi.com> wrote: > > They provide enough value to avoid locking you in a contract that would > otherwise retain your business when they don't continuously earn it. > > Others are NOT the same. > > On Oct 17, 2017 12:22 PM, "Matt Hoppes" <mattli...@rivervalleyinternet.net> > wrote: > >> No contract? That's frankly beyond scary. >> >> On Oct 17, 2017, at 13:06, Adam Moffett <dmmoff...@gmail.com> wrote: >> >> Sonar is strictly per user with no contract, so if you haven't migrated >> any users in yet then you pay the minimum.....which I think is $100/month. >> >> >> ------ Original Message ------ >> From: "Matt Hoppes" <mattli...@rivervalleyinternet.net> >> To: af@afmug.com >> Sent: 10/17/2017 9:16:46 AM >> Subject: Re: [AFMUG] Sonar >> >> >> Fail. >> >> On Oct 17, 2017, at 08:54, Lewis Bergman <lewis.berg...@gmail.com> wrote: >> >> Many of them start charging you regardless if you are on their system >> yet. Once you sign the contract, you start paying. >> >> On Mon, Oct 16, 2017 at 6:00 PM Nathan Anderson <nath...@fsr.com> wrote: >> >>> I can understand this if the product in question is purchased/licensed >>> for a one-time upfront fee. However, if you have a SaaS model with >>> recurring revenues, it seems like it would be in your best interest to help >>> the customer move existing data over to your product cost-free, and thus >>> get them to be a paying customer ASAP. >>> >>> >>> >>> -- Nathan >>> ------------------------------ >>> *From:* Af <af-boun...@afmug.com> on behalf of Lewis Bergman < >>> lewis.berg...@gmail.com> >>> *Sent:* Monday, October 16, 2017 3:36 PM >>> *To:* af@afmug.com >>> *Subject:* Re: [AFMUG] Sonar >>> >>> Yea, this seems to be a common practice in the software industry. What >>> they all should really say is that they help you convert. I am going >>> through this with ECi at the moment. We paid several thousand for them to >>> convert our database. What it really was was a half hearted gesture at >>> putting the DB into an excel spreadsheet that they spent zero time checking >>> for sanity. They expect us to do all that. >>> >>> It seems that most software companies expect their customers to have a >>> whole team of people doing what seems to be the software companies job. Not >>> saying Sonar fits the description, just that that seems to be the rule not >>> the exception. >>> >>> On Mon, Oct 16, 2017 at 5:24 PM Sterling Jacobson <sterl...@avative.net> >>> wrote: >>> >>>> Taking forever to migrate from Platypus to Sonar. >>>> >>>> I was told conversion was free, but they didn't tell me I had to do all >>>> my own conversion from Plat to Sonar, so in my mind that's not free. >>>> >>>> I paid Spender Lambert to move some initial data to their format, but >>>> I've been on a hold with Sonar since last month. >>>> >>>> Super excited to get going with a 'modern' billing system, but so far >>>> the process has been a total snoozer. >>>> >>>> >>>>
