I am sure you have the rights to all your data and they probably give you
custody of periodic backups.
From: Adam Moffett
Sent: Tuesday, October 17, 2017 11:30 AM
To: af@afmug.com
Subject: Re: [AFMUG] Sonar
What would your recourse be if you DID have a contract?
They might have a pending lawsuit, but you'd still be high and dry. It'll come
down to trust.
....and I imagine they'd produce a contract if you asked for one.
------ Original Message ------
From: "Matt Hoppes" <mattli...@rivervalleyinternet.net>
To: af@afmug.com
Sent: 10/17/2017 1:27:39 PM
Subject: Re: [AFMUG] Sonar
It also means at any point they can just close up shop leaving my data and my
customer information high and dry with no recourse.
On Oct 17, 2017, at 13:24, Josh Reynolds <j...@kyneticwifi.com> wrote:
They provide enough value to avoid locking you in a contract that would
otherwise retain your business when they don't continuously earn it.
Others are NOT the same.
On Oct 17, 2017 12:22 PM, "Matt Hoppes" <mattli...@rivervalleyinternet.net>
wrote:
No contract? That's frankly beyond scary.
On Oct 17, 2017, at 13:06, Adam Moffett <dmmoff...@gmail.com> wrote:
Sonar is strictly per user with no contract, so if you haven't migrated
any users in yet then you pay the minimum.....which I think is $100/month.
------ Original Message ------
From: "Matt Hoppes" <mattli...@rivervalleyinternet.net>
To: af@afmug.com
Sent: 10/17/2017 9:16:46 AM
Subject: Re: [AFMUG] Sonar
Fail.
On Oct 17, 2017, at 08:54, Lewis Bergman <lewis.berg...@gmail.com>
wrote:
Many of them start charging you regardless if you are on their
system yet. Once you sign the contract, you start paying.
On Mon, Oct 16, 2017 at 6:00 PM Nathan Anderson <nath...@fsr.com>
wrote:
I can understand this if the product in question is
purchased/licensed for a one-time upfront fee. However, if you have a SaaS
model with recurring revenues, it seems like it would be in your best interest
to help the customer move existing data over to your product cost-free, and
thus get them to be a paying customer ASAP.
-- Nathan
------------------------------------------------------------------
From: Af <af-boun...@afmug.com> on behalf of Lewis Bergman
<lewis.berg...@gmail.com>
Sent: Monday, October 16, 2017 3:36 PM
To: af@afmug.com
Subject: Re: [AFMUG] Sonar
Yea, this seems to be a common practice in the software industry.
What they all should really say is that they help you convert. I am going
through this with ECi at the moment. We paid several thousand for them to
convert our database. What it really was was a half hearted gesture at putting
the DB into an excel spreadsheet that they spent zero time checking for sanity.
They expect us to do all that.
It seems that most software companies expect their customers to
have a whole team of people doing what seems to be the software companies job.
Not saying Sonar fits the description, just that that seems to be the rule not
the exception.
On Mon, Oct 16, 2017 at 5:24 PM Sterling Jacobson
<sterl...@avative.net> wrote:
Taking forever to migrate from Platypus to Sonar.
I was told conversion was free, but they didn't tell me I had
to do all my own conversion from Plat to Sonar, so in my mind that's not free.
I paid Spender Lambert to move some initial data to their
format, but I've been on a hold with Sonar since last month.
Super excited to get going with a 'modern' billing system, but
so far the process has been a total snoozer.
