Do you back up off site? When was the last time you tested your backup? What if the billing software company went out of business? Etc.
My point is, nothing is promised in this world but physics. Words, paper contracts, intent, etc... None of that really matters. Some sort of legally binding agreement doesn't matter if the company can no longer operate, if the banks close down, if there is a major natural disaster, etc. On Oct 17, 2017 12:35 PM, "Adair Winter" <ada...@amarillowireless.net> wrote: > This is why I prefer my billing server live on my network and I back it > up. > > On Oct 17, 2017 12:32 PM, "Chuck McCown" <ch...@wbmfg.com> wrote: > >> I am sure you have the rights to all your data and they probably give >> you custody of periodic backups. >> >> *From:* Adam Moffett >> *Sent:* Tuesday, October 17, 2017 11:30 AM >> *To:* af@afmug.com >> *Subject:* Re: [AFMUG] Sonar >> >> What would your recourse be if you DID have a contract? >> They might have a pending lawsuit, but you'd still be high and dry. It'll >> come down to trust. >> >> ....and I imagine they'd produce a contract if you asked for one. >> >> >> ------ Original Message ------ >> From: "Matt Hoppes" <mattli...@rivervalleyinternet.net> >> To: af@afmug.com >> Sent: 10/17/2017 1:27:39 PM >> Subject: Re: [AFMUG] Sonar >> >> >> It also means at any point they can just close up shop leaving my data >> and my customer information high and dry with no recourse. >> >> On Oct 17, 2017, at 13:24, Josh Reynolds <j...@kyneticwifi.com> wrote: >> >> They provide enough value to avoid locking you in a contract that would >> otherwise retain your business when they don't continuously earn it. >> >> Others are NOT the same. >> >> On Oct 17, 2017 12:22 PM, "Matt Hoppes" <mattlists@rivervalleyinternet >> .net> wrote: >> >>> No contract? That's frankly beyond scary. >>> >>> On Oct 17, 2017, at 13:06, Adam Moffett <dmmoff...@gmail.com> wrote: >>> >>> Sonar is strictly per user with no contract, so if you haven't migrated >>> any users in yet then you pay the minimum.....which I think is $100/month. >>> >>> >>> ------ Original Message ------ >>> From: "Matt Hoppes" <mattli...@rivervalleyinternet.net> >>> To: af@afmug.com >>> Sent: 10/17/2017 9:16:46 AM >>> Subject: Re: [AFMUG] Sonar >>> >>> >>> Fail. >>> >>> On Oct 17, 2017, at 08:54, Lewis Bergman <lewis.berg...@gmail.com> >>> wrote: >>> >>> Many of them start charging you regardless if you are on their system >>> yet. Once you sign the contract, you start paying. >>> >>> On Mon, Oct 16, 2017 at 6:00 PM Nathan Anderson <nath...@fsr.com> wrote: >>> >>>> I can understand this if the product in question is purchased/licensed >>>> for a one-time upfront fee. However, if you have a SaaS model with >>>> recurring revenues, it seems like it would be in your best interest to help >>>> the customer move existing data over to your product cost-free, and thus >>>> get them to be a paying customer ASAP. >>>> >>>> >>>> >>>> -- Nathan >>>> ------------------------------ >>>> *From:* Af <af-boun...@afmug.com> on behalf of Lewis Bergman < >>>> lewis.berg...@gmail.com> >>>> *Sent:* Monday, October 16, 2017 3:36 PM >>>> *To:* af@afmug.com >>>> *Subject:* Re: [AFMUG] Sonar >>>> >>>> Yea, this seems to be a common practice in the software industry. What >>>> they all should really say is that they help you convert. I am going >>>> through this with ECi at the moment. We paid several thousand for them to >>>> convert our database. What it really was was a half hearted gesture at >>>> putting the DB into an excel spreadsheet that they spent zero time checking >>>> for sanity. They expect us to do all that. >>>> >>>> It seems that most software companies expect their customers to have a >>>> whole team of people doing what seems to be the software companies job. Not >>>> saying Sonar fits the description, just that that seems to be the rule not >>>> the exception. >>>> >>>> On Mon, Oct 16, 2017 at 5:24 PM Sterling Jacobson <sterl...@avative.net> >>>> wrote: >>>> >>>>> Taking forever to migrate from Platypus to Sonar. >>>>> >>>>> I was told conversion was free, but they didn't tell me I had to do >>>>> all my own conversion from Plat to Sonar, so in my mind that's not free. >>>>> >>>>> I paid Spender Lambert to move some initial data to their format, but >>>>> I've been on a hold with Sonar since last month. >>>>> >>>>> Super excited to get going with a 'modern' billing system, but so far >>>>> the process has been a total snoozer. >>>>> >>>>> >>>>>
