Maybe rather than "No contract" I should have said, "no term
commitment".
------ Original Message ------
From: "Simon Westlake" <simon@sonar.software>
To: af@afmug.com
Sent: 10/17/2017 1:34:25 PM
Subject: Re: [AFMUG] Sonar
You can export the entirety of your data at any time (manually or on an
automatic recurring schedule.)
Matt has already seen the agreement we have in place, he just likes to
keep doing this dance for some inexplicable reason.
On 10/17/2017 12:32 PM, Chuck McCown wrote:
I am sure you have the rights to all your data and they probably give
you custody of periodic backups.
From:Adam Moffett
Sent: Tuesday, October 17, 2017 11:30 AM
To:af@afmug.com
Subject: Re: [AFMUG] Sonar
What would your recourse be if you DID have a contract?
They might have a pending lawsuit, but you'd still be high and dry.
It'll come down to trust.
....and I imagine they'd produce a contract if you asked for one.
------ Original Message ------
From: "Matt Hoppes" <mattli...@rivervalleyinternet.net>
To: af@afmug.com
Sent: 10/17/2017 1:27:39 PM
Subject: Re: [AFMUG] Sonar
It also means at any point they can just close up shop leaving my
data and my customer information high and dry with no recourse.
On Oct 17, 2017, at 13:24, Josh Reynolds <j...@kyneticwifi.com>
wrote:
They provide enough value to avoid locking you in a contract that
would otherwise retain your business when they don't continuously
earn it.
Others are NOT the same.
On Oct 17, 2017 12:22 PM, "Matt Hoppes"
<mattli...@rivervalleyinternet.net> wrote:
No contract? That's frankly beyond scary.
On Oct 17, 2017, at 13:06, Adam Moffett <dmmoff...@gmail.com>
wrote:
Sonar is strictly per user with no contract, so if you haven't
migrated any users in yet then you pay the minimum.....which I
think is $100/month.
------ Original Message ------
From: "Matt Hoppes" <mattli...@rivervalleyinternet.net>
To: af@afmug.com
Sent: 10/17/2017 9:16:46 AM
Subject: Re: [AFMUG] Sonar
Fail.
On Oct 17, 2017, at 08:54, Lewis Bergman
<lewis.berg...@gmail.com> wrote:
Many of them start charging you regardless if you are on their
system yet. Once you sign the contract, you start paying.
On Mon, Oct 16, 2017 at 6:00 PM Nathan Anderson
<nath...@fsr.com> wrote:
I can understand this if the product in question is
purchased/licensed for a one-time upfront fee. However, if you
have a SaaS model with recurring revenues, it seems like it
would be in your best interest to help the customer move
existing data over to your product cost-free, and thus get them
to be a paying customer ASAP.
-- Nathan
--------------------------------------------------------------------------------
From: Af <af-boun...@afmug.com> on behalf of Lewis Bergman
<lewis.berg...@gmail.com>
Sent: Monday, October 16, 2017 3:36 PM
To:af@afmug.com
Subject: Re: [AFMUG] Sonar
Yea, this seems to be a common practice in the software
industry. What they all should really say is that they help you
convert. I am going through this with ECi at the moment. We
paid several thousand for them to convert our database. What it
really was was a half hearted gesture at putting the DB into an
excel spreadsheet that they spent zero time checking for
sanity. They expect us to do all that.
It seems that most software companies expect their customers to
have a whole team of people doing what seems to be the software
companies job. Not saying Sonar fits the description, just that
that seems to be the rule not the exception.
On Mon, Oct 16, 2017 at 5:24 PM Sterling Jacobson
<sterl...@avative.net> wrote:
Taking forever to migrate from Platypus to Sonar.
I was told conversion was free, but they didn't tell me I had
to do all my own conversion from Plat to Sonar, so in my mind
that's not free.
I paid Spender Lambert to move some initial data to their
format, but I've been on a hold with Sonar since last month.
Super excited to get going with a 'modern' billing system, but
so far the process has been a total snoozer.
--
Simon Westlake
Email: simon@sonar.software
Phone: (702) 447-1247 US / (780) 900-1180 CA
---------------------------
Sonar Software Inc
The future of ISP billing and OSS
https://sonar.software