Never considered the idea of giving the customers a good self support tool.  
That is an astoundingly good idea.

https://www.youtube.com/watch?v=zZct-itCwPE

From: Jeremy 
Sent: Sunday, January 21, 2018 9:16 AM
To: af@afmug.com 
Subject: Re: [AFMUG] OT tech wiki

MindTouch (Deki) Wiki?  They have it in a ready-to-go linux turnkey distro.

On Sun, Jan 21, 2018 at 8:02 AM, Josh Baird <joshba...@gmail.com> wrote:

  Well then you may like Confluence - especially with the Gliffy plugin which 
is awesome for diagrams!

  On Sat, Jan 20, 2018 at 7:42 PM, Adam Moffett <dmmoff...@gmail.com> wrote:

    My complaint with a wiki was that it was very clunky to add non-text 
content.  I like to use a lot of diagrams and photos.
    Might give this One Note thing a spin.


    ------ Original Message ------
    From: "Eric Kuhnke" <eric.kuh...@gmail.com>
    To: af@afmug.com
    Sent: 1/20/2018 12:49:45 PM
    Subject: Re: [AFMUG] OT tech wiki

      I can't say who, but one of the largest last-mile ISPs on the entire west 
coast (WA/OR/CA) uses mediawiki for nearly 100% of their internal 
documentation. Organized per POP.




      On Sat, Jan 20, 2018 at 9:44 AM, <ch...@wbmfg.com> wrote:

        Yeah, I think mediawiki is the way to go.  I started down that path 
once but not being well versed in Linux I stopped.  We can get that 
implemented.  
        I just hate losing corporate/institutional memory every time a tech 
decides to go to college or go to work for Google/Ebay/Adobe... (we ain’t 
called Silicon Slopes for nuthing)

        From: Eric Kuhnke 
        Sent: Saturday, January 20, 2018 10:41 AM
        To: af@afmug.com 
        Subject: Re: [AFMUG] OT tech wiki

        My objection is not about the cost, which is nominal, but about the 
principle of going down the path of what can become a business-critical 
function offloaded to a third party, where you don't have full access to your 
own database/back-end.




        On Sat, Jan 20, 2018 at 9:35 AM, Josh Baird <joshba...@gmail.com> wrote:

          Confluence is only $10 for 10 users.  That’s my recommendation.


          On Jan 20, 2018, at 12:26 PM, Eric Kuhnke <eric.kuh...@gmail.com> 
wrote:


            Full mediawiki, the same software that runs the backend of 
wikipedia. If you are not a competent Linux sysadmin, you are going to want to 
get one to set it up and maintain it. It's vastly more powerful and extensible 
than a medium sized ISP could ever need. I predict we will see people here 
recommend Confluence and other commercial solutions, but in my opinion all 
proper wiki software for serious use should be composed of 100% BSD, GPL and 
Apache licensed software.


            On Sat, Jan 20, 2018 at 9:16 AM, <ch...@wbmfg.com> wrote:

              I want it to be in wiki format.  An ongoing knowledge base.  We 
had one at a former company and it was great.  But I was not the one that 
installed it so I don’t know what is involved in that.  

              From: Steve Jones 
              Sent: Saturday, January 20, 2018 10:14 AM
              To: af@afmug.com 
              Subject: Re: [AFMUG] OT tech wiki

              if its not public, i use OneNote 
              its not in the wiki format but it logs changes, logs who made 
changes and allows multiuser access

              On Sat, Jan 20, 2018 at 11:06 AM, <ch...@wbmfg.com> wrote:

                What is the most pain free way to create a wiki?





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