Never considered the idea of giving the customers a good self support tool. That is an astoundingly good idea.
https://www.youtube.com/watch?v=zZct-itCwPE From: Jeremy Sent: Sunday, January 21, 2018 9:16 AM To: af@afmug.com Subject: Re: [AFMUG] OT tech wiki MindTouch (Deki) Wiki? They have it in a ready-to-go linux turnkey distro. On Sun, Jan 21, 2018 at 8:02 AM, Josh Baird <joshba...@gmail.com> wrote: Well then you may like Confluence - especially with the Gliffy plugin which is awesome for diagrams! On Sat, Jan 20, 2018 at 7:42 PM, Adam Moffett <dmmoff...@gmail.com> wrote: My complaint with a wiki was that it was very clunky to add non-text content. I like to use a lot of diagrams and photos. Might give this One Note thing a spin. ------ Original Message ------ From: "Eric Kuhnke" <eric.kuh...@gmail.com> To: af@afmug.com Sent: 1/20/2018 12:49:45 PM Subject: Re: [AFMUG] OT tech wiki I can't say who, but one of the largest last-mile ISPs on the entire west coast (WA/OR/CA) uses mediawiki for nearly 100% of their internal documentation. Organized per POP. On Sat, Jan 20, 2018 at 9:44 AM, <ch...@wbmfg.com> wrote: Yeah, I think mediawiki is the way to go. I started down that path once but not being well versed in Linux I stopped. We can get that implemented. I just hate losing corporate/institutional memory every time a tech decides to go to college or go to work for Google/Ebay/Adobe... (we ain’t called Silicon Slopes for nuthing) From: Eric Kuhnke Sent: Saturday, January 20, 2018 10:41 AM To: af@afmug.com Subject: Re: [AFMUG] OT tech wiki My objection is not about the cost, which is nominal, but about the principle of going down the path of what can become a business-critical function offloaded to a third party, where you don't have full access to your own database/back-end. On Sat, Jan 20, 2018 at 9:35 AM, Josh Baird <joshba...@gmail.com> wrote: Confluence is only $10 for 10 users. That’s my recommendation. On Jan 20, 2018, at 12:26 PM, Eric Kuhnke <eric.kuh...@gmail.com> wrote: Full mediawiki, the same software that runs the backend of wikipedia. If you are not a competent Linux sysadmin, you are going to want to get one to set it up and maintain it. It's vastly more powerful and extensible than a medium sized ISP could ever need. I predict we will see people here recommend Confluence and other commercial solutions, but in my opinion all proper wiki software for serious use should be composed of 100% BSD, GPL and Apache licensed software. On Sat, Jan 20, 2018 at 9:16 AM, <ch...@wbmfg.com> wrote: I want it to be in wiki format. An ongoing knowledge base. We had one at a former company and it was great. But I was not the one that installed it so I don’t know what is involved in that. From: Steve Jones Sent: Saturday, January 20, 2018 10:14 AM To: af@afmug.com Subject: Re: [AFMUG] OT tech wiki if its not public, i use OneNote its not in the wiki format but it logs changes, logs who made changes and allows multiuser access On Sat, Jan 20, 2018 at 11:06 AM, <ch...@wbmfg.com> wrote: What is the most pain free way to create a wiki?
