Same thing happened with my order. I ordered on 12/08. I was not able
to view my order in the track order the next day. I emailed brightstar
including the order number. I was replied back letting me know that
the order is valid and I will be sent an email when the phone ships. I
was able to see my order in the tracking page later again.

On Dec 10, 11:39 am, melp <melp...@gmail.com> wrote:
> I have the same issue. I placed an order twice on 8 Dec and got the
> confirming email. Both times my credit card was charged(!) but my
> orders disappeared off the tracking page.
>
> Customer service is non-existent. Repeated emails have not received
> any replies and I have tried calling their number during their stated
> operating hours but always get a recorded message that says they are
> closed or serving someone else.
>
> Any google employees care to comment?
>
> On Dec 9, 9:33 pm, Logan <logan.green...@gmail.com> wrote:
>
>
>
>
>
> > Does anyone know more about this company, I placed an order and all I
> > got was an e-mail confirming my order but no way to check shipping
> > status, etc. Are these phones actually shipping now?
>
> > On Dec 8, 2:49 pm, Pastymage <pastym...@gmail.com> wrote:
>
> > >   Does anyone have a more detailed FAQ than the text 
> > > onhttp://android.brightstarcorp.com/? My main concern is that GPS is
> > > not listed anywhere in the hardware features - does it actually
> > > support GPS, or not?
>
> > >   Aside from that, I'm unclear on how the 3G bands work - what would
> > > the actual bandwidth of this device be on AT&T, for example?
>
> > > -Dave
>
>

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