If I understand you correctly you can just change the response text in the notification form.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhi$hek Sent: Tuesday, June 21, 2016 11:11 PM To: arslist@ARSLIST.ORG Subject: Re: How to customize the CSAT survey url with the custom one including the Request ID? ** Thanks for the response. But the requirement is to have custom URL in the mail instead of the OOB with the request ID. Early response will be highly appreciated. Cheers, Abhi On 22 Jun 2016 3:39 a.m., "Joe D'Souza" <jdso...@shyle.net<mailto:jdso...@shyle.net>> wrote: Write a small redirection script to replace the window location to anything you want and use it as the error handler for page not found so it redirects it to the right page. Similar to when you do a redirection from http to https. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Abhishek Anand Sent: Tuesday, June 21, 2016 12:52 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: How to customize the CSAT survey url with the custom one including the Request ID? Hi Experts, How to customize the Remedy CSAT survey url with the custom one including the Request ID in 8.1.02 version? We are having a requirement in which we need to replace the OOB CSAT url with the custom one including the request id as post/pre fix. Please could you suggest on how to achieve it. Early response will be highly appreciated. Cheers, Abhi. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
