You can have a HTML template designed with your own URL and add it to the respective notification tag message body used for survey.
Notification Tag: SRM:SRV:IndividualSurveyMessage Filter: SRM:SRV:ModifySurvey_805_NotificationGenerator_PNPC`! Regards, Anil Kumar K https://www.facebook.com/RemedyRockStars/ On Wed, Jun 22, 2016 at 11:15 AM, Abhi$hek <abhi.masc...@gmail.com> wrote: > ** > > The requirement is to replace the CSAT survey url with the custom one > which user should receive when incident resolved.... > On 22 Jun 2016 10:28 a.m., "David Charters" < > da...@charterstechnologies.com> wrote: > >> ** >> >> If I understand you correctly you can just change the response text in >> the notification form. >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Abhi$hek >> *Sent:* Tuesday, June 21, 2016 11:11 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: How to customize the CSAT survey url with the custom one >> including the Request ID? >> >> >> >> ** >> >> Thanks for the response. >> But the requirement is to have custom URL in the mail instead of the OOB >> with the request ID. >> >> Early response will be highly appreciated. >> >> Cheers, >> Abhi >> >> On 22 Jun 2016 3:39 a.m., "Joe D'Souza" <jdso...@shyle.net> wrote: >> >> Write a small redirection script to replace the window location to >> anything >> you want and use it as the error handler for page not found so it >> redirects >> it to the right page. Similar to when you do a redirection from http to >> https. >> >> Joe >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand >> Sent: Tuesday, June 21, 2016 12:52 PM >> To: arslist@ARSLIST.ORG >> Subject: How to customize the CSAT survey url with the custom one >> including >> the Request ID? >> >> Hi Experts, >> >> How to customize the Remedy CSAT survey url with the custom one including >> the Request ID in 8.1.02 version? >> >> We are having a requirement in which we need to replace the OOB CSAT url >> with the custom one including the request id as post/pre fix. >> >> Please could you suggest on how to achieve it. >> >> Early response will be highly appreciated. >> >> Cheers, >> >> Abhi. >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
