I worked for a company that had over 150 Companies on a MT system. We on boarded each customer and built the SRDs specific to their requirements. Some of the SRDs could be common however the need to do the customizations as many have listed on this thread it was determined to not create an Enterprise wide SRD.
-----Original Message----- From: Ingrey, Rosemary <rosemary.ing...@westpac.com.au> To: arslist <arslist@ARSLIST.ORG> Sent: Tue, Aug 15, 2017 8:14 am Subject: Re: Basic SRD Question ** How about: · Create a Template/AOT/PDT/SRD per company · Use some workflow on the AIF, to determine based on the Requested For person, which SRD Instance ID is appropriate for their company · Have a global AIF/SRD/PDT/AOT which the end user interacts with · Submit to SRM:Request the appropriate SRDInstanceID based on workflow on the AIF I haven’t tried in a multi-tenanted environment but we use the concept of a user facing SRD submitting different processes via SRD Instance ID in our Prod environment. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Roger Justice Sent: Tuesday, 15 August 2017 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: Basic SRD Question ** That is why I recommended creating a template for each Company and then creating the WF needed to attach the appropriate Template to the Service Request during the creation. I was working for BMC when the SRM application was built and it was designed and built as a standalone and did not take into consideration the multi-tenant concept. I have done some ServiceNow Catalog work and it allows the company to be used when the Request is created. To then create a CRQ requires custom Workflow and JavaScript code. -----Original Message----- From: Kevin Shaffer <kshaf...@partneritsm.com> To: arslist <arslist@ARSLIST.ORG> Sent: Mon, Aug 14, 2017 6:28 pm Subject: Re: Basic SRD Question ** I can't use a change template since that won't work in a multi tenant environment or customization I had read Carls workaround but we had to unhide the assignee group field and set it to public. I just find it hard to believe this can't be done OOTB but it sounds like you can't add tasks to a CRQ without some customization to get it to work in a multi tenant environment. GetOutlook for Android From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> on behalf of Tauf Chowdhury <taufc...@gmail.com> Sent: Monday, August 14, 2017 5:15:34 PM To: arslist@ARSLIST.ORG Subject: Re: Basic SRD Question ** JD, His issue is that you can't have a -Global- SRD tied to an AOT that is specific to a company. You can't create a -Global- AOT if you want to pick an app template. That's where Carl's workaround helps. Sent from my iPhone On Aug 14, 2017, at 6:10 PM, JD Hood <hood...@gmail.com> wrote: ** Add the tasks in the change *template*. Then build your SRD with the template. Thanks, -JDHood On Aug 14, 2017 6:07 PM, "Kevin Shaffer" <kshaf...@partneritsm.com> wrote: ** SRM 8.1.02 Multi-Tenancy Yes Requirement – Create a Service Request that the entire enterprise can submit. End result is to have a CRQ with Tasks attached and the question responses dumped into the Notes field. My question is can I do this without an AIF or customization? If I create an AOT with a Change Template that has Tasks tied to it, the AOT must be tied to a Company, so this option doesn’t seem to work since I need this available to the Enterprise. If I create an AOT with no Template I can pass variables to create the CRQ but how do I get the Tasks tied to it? I thought maybe I could pass the CRQ Template Name and/or CRQ GUID and maybe some magic would happen or can I only create the CRQ in Draft mode and the support staff will need to manually add the Tasks via process. Any advice? Thanks Kevin _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Confidential communication Westpac Banking Corporation (ABN 33 007 457 141) Westpac Institutional Bank is a division of Westpac Banking Corporation _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
