Hi, If you want to do this OOB with zero customisations, you can do the following:
* Create the Application Template. This WILL be Company specific however most fulfilment is done via one Company in the MSP. If more than one fulfilment Group is required, you can use multiple Company based Templates and AOT's with conditioning. * Create AOT associating to above AT. * Create PDT with above AOT (here you can add in multiple logic if multiple fulfilment across companies i.e. conditioning). * Create SRD with above PDT and map variables, etc. * Open the "SRD:ServiceRequestDefinition_Base" form and update the Assignee Groups field (which is present on the base but not on the normal "join" SRD form) with "Public" to expose to everyone and/or who you want to expose too. This workaround can also be used with ANY Group in the system, so you can tie to custom Application Permission Groups, Support Groups, Companies, etc i.e. you have options. If you are up for some little "add-on" customisations, you can make life easier moving forward for the Notes field mapping concatenations (for all SRD's): * https://communities.bmc.com/docs/DOC-34264 Cheers. ---------------------------------------------- Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer Sent: 14 August 2017 23:28 To: arslist@ARSLIST.ORG Subject: Re: Basic SRD Question ** I can't use a change template since that won't work in a multi tenant environment or customization I had read Carls workaround but we had to unhide the assignee group field and set it to public. I just find it hard to believe this can't be done OOTB but it sounds like you can't add tasks to a CRQ without some customization to get it to work in a multi tenant environment. Get Outlook for Android <https://aka.ms/ghei36> _____ From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> > on behalf of Tauf Chowdhury <taufc...@gmail.com <mailto:taufc...@gmail.com> > Sent: Monday, August 14, 2017 5:15:34 PM To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Subject: Re: Basic SRD Question ** JD, His issue is that you can't have a -Global- SRD tied to an AOT that is specific to a company. You can't create a -Global- AOT if you want to pick an app template. That's where Carl's workaround helps. Sent from my iPhone On Aug 14, 2017, at 6:10 PM, JD Hood <hood...@gmail.com <mailto:hood...@gmail.com> > wrote: ** Add the tasks in the change *template*. Then build your SRD with the template. Thanks, -JDHood On Aug 14, 2017 6:07 PM, "Kevin Shaffer" <kshaf...@partneritsm.com <mailto:kshaf...@partneritsm.com> > wrote: ** SRM 8.1.02 Multi-Tenancy Yes Requirement - Create a Service Request that the entire enterprise can submit. End result is to have a CRQ with Tasks attached and the question responses dumped into the Notes field. My question is can I do this without an AIF or customization? If I create an AOT with a Change Template that has Tasks tied to it, the AOT must be tied to a Company, so this option doesn't seem to work since I need this available to the Enterprise. If I create an AOT with no Template I can pass variables to create the CRQ but how do I get the Tasks tied to it? I thought maybe I could pass the CRQ Template Name and/or CRQ GUID and maybe some magic would happen or can I only create the CRQ in Draft mode and the support staff will need to manually add the Tasks via process. Any advice? Thanks Kevin _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
