Usually when I get that error message, it’s because of one of two things.
1) I don’t have an appropriate firewall exemption on the ARS server for the machine that’s running RRRCHIVE. 2) For whatever reason, I have to specify the IP address of the source and/or target server instead of the hostname. I hope this helps. Dustin Fawver Sr. Help Desk Technician Information Technology Services P: 423-439-4648 itsh...@etsu.edu [itslogo]<http://www.etsu.edu/helpdesk> From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas Miskiewicz Sent: Wednesday, May 02, 2018 9:42 AM To: ARSList <arslist@arslist.org> Subject: [EXTERNAL] Re: Trouble getting rrrchive to run Thank you, Misi! Is there an advanced logging that would help where the problem is? Thomas On 2. May 2018, at 15:36, Misi Mladoniczky <m...@rrr.se<mailto:m...@rrr.se>> wrote: Hi, No, different server versions work just fine. Best Regards - Misi, RRR AB, http://www.rrr.se<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.rrr.se&c=E,1,jO5lkW-qiNKU_pSqvIxI6gVJdl0ItXy_cRbSIx1uNJaS9-U0l3LC1iPWz07RoWK-c0USrV5evcKprppQFC5B2c1bVOm7FdNUKXmD3iRW2-QlGn2sYyLSt6EduqXJ&typo=1> (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs Find these products, and many free tools and utilities, at http://rrr.se<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2frrr.se&c=E,1,6QBYQq4nzPga0JsmlVMqMra7EJ4LRRbQJBZMLmWQnurwReUCwPxiAV0VFyIhq5Dt6ds4_rxPfNo9dM9wXEjEaOyZ6Er6PLBVgrJem9H4326Z6ZF3U9Jjxg,,&typo=1> May 2, 2018 2:55 PM, "Thomas Miskiewicz" <tmisk...@gmail.com<mailto:%22thomas%20miskiewicz%22%20%3ctmisk...@gmail.com%3e>> wrote: The thing is we have 7.6.4 on one side and 9.1.4 on the other side. Problem? On May 2, 2018, at 2:48 PM, Kevin M Candelaria <ke...@temple.edu<mailto:ke...@temple.edu>> wrote: It's definitely compatible with 9.x I just did a 9.1.00 to 9.1.04 transfer and my config looks like this. Worked perfectly fine. source_server = source_tcp = 2020 source_user = source_password = target_server = target_tcp = 2020 target_user = target_password = target_disabledeletefltr = YES target_disablemergefltr = YES target_disableaudit = YES target_clearallrecords = YES multipleforms = HPD:Template, \ HPD:Template Associations, \ HPD:TemplateCustMapping, \ HPD:TemplateSPGAssoc, \ splitsearch = YES transfertype = SYNCIFNEWER logfile = AUTO progressbar = YES ________________________________ From: ARSList <arslist-boun...@arslist.org<mailto:arslist-boun...@arslist.org>> on behalf of Thomas Miskiewicz <tmisk...@gmail.com<mailto:tmisk...@gmail.com>> Sent: Wednesday, May 2, 2018 6:16 AM To: arslist@arslist.org<mailto:arslist@arslist.org> Subject: Trouble getting rrrchive to run Hi Listers, I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2frrr.se%2fcgi%2findex%3fpg%3dchive-doc&c=E,1,UIvWkCMpzMiEoyiZlpGhjhmmS9h-LgUveffuYFPdWi5Mb082p9tTFdoXdu5VBZftJQ8PFe-sp6UD-C0KLd8JPw01nVkFWy9LBE_UUQuKcQ_YHGm3-SkQebiQqFzi&typo=1>) to migrate data from Remedy 7.6.4 to Remedy 9.1. Here's my config file: rrrchive.cfg source_server = sourceservername source_tcp = 1100 source_user = myusername source_password = PROMPT source_form = MyTestForm target_server = targetservername target_tcp = 1400 target_user = myusername target_password = PROMPT target_form = MyTestForm splitsearch = YES transfertype = SYNCTOTARGET logfile = AUTO loglevel = DEBUG progressbar = YES and here's my log: rrrchive.log 1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, file=rrrchive.cpp, line=5076 2 Program Start: configfile=rrrchive.cfg 3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, line=365 4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0) 5 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, line=365 6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0) 7 rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, file=rrrchive.cpp, line=389 8 ARGetServerInfo(server=targetservername, AR_SERVER_INFO_DELAY_RECACHE_TIME) 9 API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details 10 ARStatusList: contains 1 messages 11 Number: ARERR 91 12 Message: Cannot open catalog; Message number = 91 13 Append: RPC: Unable to receive; Asynchronous event occurred 14 15 rrrchive: 2018-05-02 11:52:06, type=APP, level=NOTICE, file=rrrchive.cpp, line=5090 16 Program End: configfile=rrrchive.cfg, timetorun=0:00:16 Questions: 1. Does the error ARERR 91 mean, that rrrchive is not compatible with Remedy 9.1? I found here, that it is possible cause of this error: https://communities.bmc.com/message/133550<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fcommunities.bmc.com%2fmessage%2f133550&c=E,1,TQsdAXHJwv5QbCd6QfepdN3lGw_YdVgg_XZP5K2oCxzLQ3EE30zOSNzQkD8HazTz340sP0YGVHCGKrDQmvdsGgixvP4MTDsNZcZK3bvouCQEI7HkHsP3_LtI7_yo&typo=1>: "A less common cause of this error is running an API program that is incompatible with the AR System server." 2. The rrrchive config installation instruction says: "Make sure that the following shared objects are in the LD_LIBRARY_PATH. Copying the included libraries to the installation directory will allways work." My guess is, that in my case the app should use different shared objects for the source server and different for the target server. Is it possible to configure it that way? Thanks! Thomas -- ARSList mailing list ARSList@arslist.org<mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fmailman.rrr.se%2fcgi%2flistinfo%2farslist&c=E,1,6Wl35spxrk8lIMEoaRZAx_5E024WLUjpKmlSg_J2VmotZVOVcYkTEQ5BXxPi83moFoAwuiv7anYVgn-Sbi8uTOfK1e79-i3T-q6YKzGQ0m9J&typo=1> The [EXTERNAL] tag in the subject line identifies emails that do NOT originate from an ETSU person or service. Please exercise caution when handling emails from external sources. Any email that is unsolicited and requires you to take immediate action, appears to be forged or is PHISHING for information can be verified by emailing the ITS help desk.
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